SaaS disruption UK1 - Performance issues.

After carefully monitoring the situation and observing consistent good performance, we have decided to conclude this major.

However, our investigation into the performance issue will continue, and we plan to provide a Root Cause Analysis (RCA) in the near future.


If you encounter any further issues with your environment, please don't hesitate to reach out to TOPdesk Support for assistance.

Our engineers have implemented a mitigation and according to our monitoring, performance is returning to normal.

We are still monitoring the situation to make sure that our mitigation has resolved the performance issues.

Should you still experience any performance-related problems, please don't hesitate to contact our Support department for assistance.

Our engineers are still investigating the cause of the performance issues.

We aim to update this status page every 30 minutes from now on, until the issue has been resolved.

Our engineers are still working on solving the performance issue.

We are still investigating the cause of the performance issue and are working as quickly as possible to find a permanent solution for the disruption.

We apologize for the inconvenience.

We are currently experiencing problems on our UK1 hosting location and as a result your TOPdesk environment may not be available or experience performance issues.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR23 06 5195.