Outage in Torq

Issue with Global Variables in US environment

Resolved Major
April 05, 2024 - Started 28 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are experiencing an issue with missing data on some of the Global Variables in the US environments. The issue is caused by an underlying infrastructure problem that took place earlier today at the Google Cloud Platform. The issue may impact the execution of workflows relying on the information stored in the Global Variables. We are working on restoring all the data and are confident in our ability to perform this with zero loss.
Components affected
Torq Workflows Automation
Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 04/05/2024 01:24PM

Variables are being restored, reach out support if you still having issues

MONITORING 28 days ago - at 04/05/2024 12:28PM

We implemented a fix and working towards restoring the affected variables

IDENTIFIED 28 days ago - at 04/05/2024 11:23AM

We are working to resolve this issue, please contact support if you have urgent need.

INVESTIGATING 28 days ago - at 04/05/2024 10:51AM

We are experiencing an issue with missing data on some of the Global Variables in the US environments.

The issue is caused by an underlying infrastructure problem that took place earlier today at the Google Cloud Platform.

The issue may impact the execution of workflows relying on the information stored in the Global Variables. We are working on restoring all the data and are confident in our ability to perform this with zero loss.

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