Outage in TrackTik

Issue with TrackTik Cloud Guarding Suite Zone access

Resolved Minor

September 13, 2022 - Started over 1 year ago
Official incident page

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Outage Details

At approximately 16:50 EST today, we experienced a service disruption that may have affected a limited number of customers utilizing the Guarding Suite. The incident's root cause is still under investigation; initial analysis indicates a database performance issue for some requests bringing the system to an impacting service disruption. During this time, accessing zones and certain functionalities may be diminished. For any questions or concerns, please do not hesitate to contact our customer support team.

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 09/13/2022 03:06AM

This incident has been resolved.

IDENTIFIED over 1 year ago - at 09/13/2022 02:01AM

We are continuing to work on a fix and have identified the issue. A fix is being deployed shortly.

IDENTIFIED over 1 year ago - at 09/13/2022 01:19AM

At approximately 16:50 EST today, we experienced a service disruption that may have affected a limited number of customers utilizing the Guarding Suite.

The incident's root cause is still under investigation; initial analysis indicates a database performance issue for some requests bringing the system to an impacting service disruption.

During this time, accessing zones and certain functionalities may be diminished.
For any questions or concerns, please do not hesitate to contact our customer support team.

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