Outage in Trainerize

FIX APPLIED - Workouts are disappearing from the Client's Calendar after being subscribed to the Master Program

Resolved Minor
April 17, 2023 - Started about 1 year ago - Lasted about 9 hours
Official incident page

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Outage Details

Workouts are disappearing from the Client's Calendar after being subscribed to the Master Program: The issue is happening if the new client is subscribed to the Master Program. The program shows up under the Training Phase Tab, but not in the Calendar. The content will disappear for any new program assigned to a client. Our team has investigated and worked to: - Apply a temporary fix and patch asap. This should resolve the issue temporarily for customers and clients currently experiencing this. -Release a full fix at the end of today. This should resolve the issue and prevent this from occurring again for customers and clients.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 04/18/2023 02:26AM

Hi everyone, thank you for your patience. The bug is now resolved.
Our teams will continue to monitor, please let us know if you experience any other issues. Thank you!

MONITORING about 1 year ago - at 04/18/2023 01:34AM

We have restored access to the web and mobile apps and we are still working on the calendar fix, we hope to be ready with another update in a few minutes. We are sorry for the inconvenience. Thank you for your patience.

MONITORING about 1 year ago - at 04/18/2023 01:22AM

Hi everyone! We are currently experiencing an outage as we are working on releasing a fix for a bug related to Client’s Calendars after being subscribed to the Master Programs.
We hope to restore access to the web and mobile apps as soon as possible and we will update as soon as possible.
We are sorry for the inconvenience. Thank you for your patience.

Visit and subscribe to our status page: https://status.trainerize.com/ for the latest status updates.

MONITORING about 1 year ago - at 04/17/2023 06:03PM

Workouts are disappearing from the Client's Calendar after being subscribed to the Master Program:
The issue is happening if the new client is subscribed to the Master Program. The program shows up under the Training Phase Tab, but not in the Calendar. The content will disappear for any new program assigned to a client.

Our team has investigated and worked to:
- Apply a temporary fix and patch asap. This should resolve the issue temporarily for customers and clients currently experiencing this.
-Release a full fix at the end of today. This should resolve the issue and prevent this from occurring again for customers and clients.

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