Outage in Tray.io
July 06, 2022 - 3 months ago - Official incident page

Application Outage

Resolved Minor

Details

We are currently investigating an issue which is causing unexpected errors within the application. Customers may have trouble loading and accessing Tray. A small number of workflow executions may be affected as well.
Updates ( sorted recent to last )
MONITORING at 07/06/2022 12:20PM

The upgrade was successful. It started at 12:12pm and completed at 12:13pm BST, our engineering team are now monitoring the situation. The application is back to normal. New executions will be successful, however executions that took place during the incident and upgrade are catching up, and will eventually succeed We will be back with further updates within 30 minutes or as soon as we have new information. We apologise for any inconvenience this incident may cause.

MONITORING at 07/06/2022 12:04PM

Our engineering team will be upgrading a core database as part of the remedy to increase the rate of which affected executions can be resolved. We are expecting several minutes of downtime, during the upgrade the system will be unavailable. We will be back with further updates as soon as the upgrade is complete. We apologise for any inconvenience this incident may cause.

MONITORING at 07/06/2022 11:17AM

Our engineering team is still monitoring the situation. The application is back to normal. New executions will be successful, however executions that took place during the incident are still catching up, and will eventually succeed. We will be back with further updates within 30 minutes or as soon as we have new information. We apologise for any inconvenience this incident may cause.

MONITORING at 07/06/2022 10:29AM

A fix has been implemented and our engineering team are currently monitoring the system. The system is back up and operational however, workflow execution is currently still in degraded performance at this current moment, as we are trying to catch up on the executions that were affected during the incident. We will be back with further updates within 30 minutes or as soon as we have new information. We apologise for any inconvenience this incident may cause.

INVESTIGATING at 07/06/2022 09:50AM

The root cause of the failures is currently unknown but our engineering team is investigating the issue tirelessly. Users will continue to see errors within the application or will be unable to access it. Some workflow executions will also be delayed, fail or won't initiate at all. We will be back with further updates within 30 minutes or as soon as we have new information. We apologise for any inconvenience this incident may cause.

INVESTIGATING at 07/06/2022 09:25AM

We are currently investigating an issue which is causing unexpected errors within the application. Customers may have trouble loading and accessing Tray. A small number of workflow executions may be affected as well.

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