Outage in Tray.io
Issues Logging into Tray Application
Resolved MajorIncident Report
Summary AI Generated
Tray.io experienced a 2.7-hour major incident where users were unable to log into the Workflow Builder App via email verification. During the incident, a workaround was provided via alternative regional login URLs while engineers worked on a fix. The issue was resolved after a fix was applied and login functionality was fully restored.
We're currently investigating an issue affecting login for users logging in via email verification. Our engineering team is looking into it and working to restore normal service as quickly as possible.
We apologise for any inconvenience. If you have any questions in the meantime, please feel free to reach out to support@tray.ai.
Components affected
Tray.io Workflow Builder AppTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 07/16/2026 02:49PM
This incident has been resolved and login is now working as expected. Thank you for your patience.
If you have any further questions, please feel free to reach out to support@tray.ai.
MONITORING
1 day ago - at 07/16/2026 02:33PM
We've applied a fix and login should now be working as expected. We're monitoring the situation closely to ensure the issue is fully resolved.
We apologise for any inconvenience. If you have any questions in the meantime, please feel free to reach out to support@tray.ai.
IDENTIFIED
1 day ago - at 07/16/2026 01:48PM
Our engineering team is continuing to work on a fix.
In the meantime, affected users can log in via the alternative login page for their region as a workaround:
US: https://app.tray.io/v2/login
EU: https://app.eu1.tray.io/v2/login
AP: https://app.ap1.tray.io/v2/login
We apologise for any inconvenience. If you have any questions in the meantime, please feel free to reach out to support@tray.ai.
IDENTIFIED
1 day ago - at 07/16/2026 12:28PM
We've identified the cause of the issue. Our engineering team is working on a fix and we'll provide a further update shortly.
We apologise for any inconvenience. If you have any questions in the meantime, please feel free to reach out to support@tray.ai.
INVESTIGATING
1 day ago - at 07/16/2026 12:06PM
We're currently investigating an issue affecting login for users logging in via email verification. Our engineering team is looking into it and working to restore normal service as quickly as possible.
We apologise for any inconvenience. If you have any questions in the meantime, please feel free to reach out to support@tray.ai.
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