Outage in Tray.io
Degraded Application Performance
Resolved MinorIncident Report
Summary AI Generated
Tray.io experienced degraded performance with the Send Email connector in the US region beginning at 14:08 UTC on September 30, 2026. The issue was identified and a fix was implemented within approximately an hour, with the incident fully resolved after 1.4 hours total. No other services or regions were affected.
Starting from 14:08 UTC, users may have experienced issues with the Send Email connector in the US region. Our engineers are investigating the issue.
We apologise for any inconvenience this incident may have caused.
If you have any questions or concerns, please feel free to reach out to support@tray.ai.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/30/2026 04:04PM
This incident has been resolved.
MONITORING
2 days ago - at 09/30/2026 03:14PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
2 days ago - at 09/30/2026 03:03PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
2 days ago - at 09/30/2026 02:43PM
Starting from 14:08 UTC, users may have experienced issues with the Send Email connector in the US region. Our engineers are investigating the issue.
We apologise for any inconvenience this incident may have caused.
If you have any questions or concerns, please feel free to reach out to support@tray.ai.
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