Outage in Tray.io

Degraded Gmail Trigger Performance

Resolved Minor
February 21, 2024 - Started 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating an issue that is causing a degraded behaviour for the Gmail Trigger. If you have any questions or concerns, please feel free to reach out to support@tray.io.
Components affected
Tray.io Workflow Execution
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/21/2024 02:29PM

This incident has been resolved and all our systems are operational.

We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.io.

Thank you for your patience and understanding.

MONITORING 2 months ago - at 02/21/2024 02:04PM

Our engineering teams have applied a fix and are currently monitoring the results. Customers will no longer see their Gmail events to be coming through delayed.

We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.io.

Thank you for your patience and understanding.

IDENTIFIED 2 months ago - at 02/21/2024 01:56PM

We've identified the issue and are currently working on a fix.

We will provide further updates as soon as additional information becomes available or no later than 30 minutes.

Thank you for your patience.

INVESTIGATING 2 months ago - at 02/21/2024 01:08PM

Our teams are actively working to resolve the issue causing delays in Gmail trigger events to come through. While progress is being made, we appreciate your continued patience.

We will provide further updates as soon as there is significant progress or within the next hour. Thank you for your understanding and cooperation.

INVESTIGATING 2 months ago - at 02/21/2024 12:22PM

Our engineering teams are actively working on resolving the issue. Customers may continue to experience delays in receiving some of their Gmail events.

If you have any questions or concerns, please feel free to reach out to support@tray.io.

INVESTIGATING 2 months ago - at 02/21/2024 11:17AM

Our engineering teams are currently engaged in investigating this incident further.

Rest assured, we are dedicated to providing you with updates as soon as they become available. Thank you for your patience.

INVESTIGATING 2 months ago - at 02/21/2024 10:50AM

Customers who use the Gmail Trigger may see that their events are coming through delayed.

Our engineering teams are continuing to investigate this incident.

We will provide further updates as soon as additional information becomes available or no later than 30 minutes.

INVESTIGATING 2 months ago - at 02/21/2024 10:30AM

We are currently investigating an issue that is causing a degraded behaviour for the Gmail Trigger.

If you have any questions or concerns, please feel free to reach out to support@tray.io.

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