Outage in Tray.io

Degraded Gmail Trigger Performance

Resolved Minor
February 26, 2024 - Started 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue that is causing unexpected behaviour within the Tray application. More specifically, it seems to be causing delays with the Gmail trigger. If you have any questions or concerns, please feel free to reach out to support@tray.io.
Components affected
Tray.io Workflow Execution
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/26/2024 10:16PM

This incident has been resolved and all our systems are operational.

We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.io.

Thank you for your patience and understanding.

MONITORING 2 months ago - at 02/26/2024 09:16PM

Things are now back to normal. Customers will no longer see their Gmail events coming through delayed. The issue impacted our platform from 19:38 - 20:28 UTC. Our engineering team is currently monitoring the situation and continuing to investigate.

We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.io.

Thank you for your patience and understanding.

INVESTIGATING 2 months ago - at 02/26/2024 08:29PM

Our engineering teams are continuing to investigate this incident. We will be back with more information as soon as possible. We are very sorry for any inconvenience this incident may cause.

INVESTIGATING 2 months ago - at 02/26/2024 08:03PM

We are currently investigating an issue that is causing unexpected behaviour within the Tray application. More specifically, it seems to be causing delays with the Gmail trigger.
If you have any questions or concerns, please feel free to reach out to support@tray.io.

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