Outage in Triton Digital

Unable to login to console, WCM, PCM and TAP

Resolved Minor
January 23, 2024 - Started 4 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Triton Digital Webcast Metrics UI Triton Digital Webcast Metrics API Triton Digital Tap Explore Triton Digital Yield-Op UI Triton Digital Tap Reporting Triton Digital Yield-Op UI Triton Digital Single Sign On Services Triton Digital Tap Reporting Triton Digital Single Sign On Services Triton Digital Webcast Metrics API Triton Digital Yield-Op UI Triton Digital Login services Triton Digital Tap Explore Triton Digital Legacy Tap UI Triton Digital Login services Triton Digital Advertising Metrics API Triton Digital Advertising Metrics API Triton Digital Webcast Metrics UI Triton Digital Podcast Metrics UI Triton Digital Login services Triton Digital TAP UI Triton Digital Podcast Metrics UI Triton Digital Triton Console Triton Digital Webcast Metrics API Triton Digital TAP UI Triton Digital Tap Reporting - Inventory Availability Forecasting Triton Digital Tap Reporting Triton Digital Single Sign On Services Triton Digital Legacy Tap UI Triton Digital Webcast Metrics UI Triton Digital Legacy Tap UI Triton Digital Tap Explore Triton Digital Tap Reporting - Inventory Availability Forecasting Triton Digital Podcast Metrics UI Triton Digital Triton Console Triton Digital Triton Console
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/23/2024 09:12PM

Our teams have mitigated this issue, we are marking this Incident to be resolved.

IDENTIFIED 4 months ago - at 01/23/2024 07:25PM

We have narrowed down the problem to an improper use of our podcasting API that was being overly solicited via a podcast refresh command. We have temporarily disabled the podcast refresh command from the API. As such, https://clientapi.tritondigital.com/api/podcast/reset-media commands for the PODCAST API will not work for the duration of this incident.
The overuse of this command caused certain databases to become overused and render them unavailable to populate our various UI.
Our various UI are now once again available for use and working properly.
More information to come.

INVESTIGATING 4 months ago - at 01/23/2024 06:34PM

We are currently investigating this issue.

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