Outage in Triton Digital

Intermittent stream disconnection on European stations

Resolved Minor
May 16, 2024 - Started 7 months ago - Lasted 5 days
Official incident page

Need to monitor Triton Digital outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Triton Digital, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating an issue which is causing some European streams to intermittently disconnect. More information to come.
Components affected
Triton Digital Live Streaming Delivery
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 05/21/2024 02:44PM

A permanent fix has been developed and deployed.
Monitoring has shown the fix to be successful.
This incident is considered

IDENTIFIED 7 months ago - at 05/16/2024 07:18PM

We have identified the source of the issue as being a problem with a server-side encoding mechanism that was causing our certain Media Relay servers to disconnect from Media Gateways. This resulted in listeners connected to those servers to lose their connection.
The issue was happening only in Europe on a small number of MediaRelay servers.
We have put in place a stop-gap measure which has restored stability to the affected Media Relay server.
A permanent fix is being developed.
More information to come.

INVESTIGATING 7 months ago - at 05/16/2024 06:34PM

We are currently investigating an issue which is causing some European streams to intermittently disconnect.
More information to come.

Latest Triton Digital outages

Error when copying creative from another flight - 9 days ago
WCM and streaming metrics data delay - 13 days ago
Issue affecting the creation and updates impacting Station tags - 18 days ago
Yield-Op-PG deals sync issue - 25 days ago
Momentary loss of connection at our Ashburn (North America) data centre - 26 days ago

Be the first to know when Triton Digital and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE