Outage in Triton Digital
Intermittent stream disconnection on European stations
Resolved Minor
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Outage Details
Components affected
Triton Digital Live Streaming DeliveryLatest Updates ( sorted recent to last )
A permanent fix has been developed and deployed.
Monitoring has shown the fix to be successful.
This incident is considered
We have identified the source of the issue as being a problem with a server-side encoding mechanism that was causing our certain Media Relay servers to disconnect from Media Gateways. This resulted in listeners connected to those servers to lose their connection.
The issue was happening only in Europe on a small number of MediaRelay servers.
We have put in place a stop-gap measure which has restored stability to the affected Media Relay server.
A permanent fix is being developed.
More information to come.
We are currently investigating an issue which is causing some European streams to intermittently disconnect.
More information to come.
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