Outage in TSYS Merchant

Global Payments System Incident - Portico Maple (ATL\RIC) processing issue - Canada

Resolved Major
February 19, 2024 - Started 2 months ago - Lasted 34 minutes
Official incident page

Need to monitor TSYS Merchant outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including TSYS Merchant, and never miss an outage again.
Start Free Trial

Outage Details

Service: Portico Maple (ATL\RIC) Impacted Segment: Canada Impact Start time: 02/19/2024 - 16:50 ET Impact End time: Ongoing Summary: Some Portico merchants may have experienced intermittent timeouts or system errors when processing Interac debit transactions during the impact window (16:50-16:52 ET). The intermittent timeouts were no longer observed as of 16:52 ET. Actions Taken: Support teams are engaged in troubleshooting. Service: Portico Maple (ATL\RIC) Segment impacté: Canada Début de l’impact: 02/19/2024 - 16:50 HE Fin de l’impact: En cours Résumé: Certains marchands Portico ont pu rencontrer des délais intermittents ou des erreurs de système lors du traitement des transactions débit Interac pendant la fenêtre d'impact (16:50-16:52 ET). Les interruptions intermittentes n'ont plus été observées à partir de 16:52 HE. Action prise: Les équipes de support sont engagées dans le dépannage.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/19/2024 11:17PM

Service: Portico Maple (ATL\RIC)
Impacted Segment: Canada

Impact Start time: 02/19/2024 - 16:50 ET
Impact End time: 02/19/2024 - 16:53 ET

Restored: This issue has been resolved.
Summary: Some Portico merchants may have experienced intermittent timeouts or system errors when processing Interac debit transactions during the impact window (16:50-16:52 ET). The intermittent timeouts were no longer observed as of 16:52 ET.

Actions Taken: Support teams are engaged in troubleshooting.

Service: Portico Maple (ATL\RIC)
Segment impacté: Canada
Début de l’impact: 02/19/2024 - 16:50 HE
Fin de l’impact: 02/19/2024 - 16:53 HE

Résolution: Ce problème a été résolu.
Résumé: Certains marchands Portico ont pu rencontrer des délais intermittents ou des erreurs de système lors du traitement des transactions débit Interac pendant la fenêtre d'impact (16:50-16:52 ET). Les interruptions intermittentes n'ont plus été observées à partir de 16:52 HE..

Action prise: Les équipes de support sont engagées dans le dépannage.

INVESTIGATING 2 months ago - at 02/19/2024 10:47PM

Service: Portico Maple (ATL\RIC)
Impacted Segment: Canada

Impact Start time: 02/19/2024 - 16:50 ET
Impact End time: Ongoing

Summary: Some Portico merchants may have experienced intermittent timeouts or system errors when processing Interac debit transactions during the impact window (16:50-16:52 ET). The intermittent timeouts were no longer observed as of 16:52 ET.

Actions Taken: Support teams are engaged in troubleshooting.




Service: Portico Maple (ATL\RIC)
Segment impacté: Canada
Début de l’impact: 02/19/2024 - 16:50 HE
Fin de l’impact: En cours

Résumé: Certains marchands Portico ont pu rencontrer des délais intermittents ou des erreurs de système lors du traitement des transactions débit Interac pendant la fenêtre d'impact (16:50-16:52 ET). Les interruptions intermittentes n'ont plus été observées à partir de 16:52 HE.

Action prise: Les équipes de support sont engagées dans le dépannage.

Latest TSYS Merchant outages

Heartland Exchange Lite, NWS & VAPS Debit declined transactions - 3 days ago
Heartland System Incident - Exchange Lite - VAPS & NWS - 16 days ago
TSYS System Incident - Transaction Express Processing Issue - about 1 month ago
Global Payments System Incident - Interac Debit processing issue - Canada - about 1 month ago
Global Payments System Incident - Portico Maple (ATL\RIC) processing issue - Canada - 3 months ago

The easiest way to monitor TSYS Merchant and all cloud vendors

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3154 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE