Outage in TSYS Merchant
Heartland System Incident - Exchange Lite - VAPS & NWS
Resolved Major
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Outage Details
Latest Updates ( sorted recent to last )
Teams validated the network changes and this issue is now resolved.
Teams have implemented some network changes and they are monitoring to ensure system stability.
Technical teams are still engaged and working on this issue. Updates will be provided as they become available.
Teams are focused on system stability within our networks. Additional updates will be provided as they become available.
Teams continue to monitor for system stability. Additional updates will be provided as they become available.
Teams continue to monitor system stability and ensure all regions are stable.
Teams continue to research system health. The primary transaction impact for this issue was from 7:15 through 7:19 PM CT. Teams will continue to monitor.
Heartland is aware of an incident with transaction processing on Exchange Lite including NWS & VAPS. Teams are engaged on a bridge call working towards resolution. Additional updates will be provided as they become available.
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