Outage in Twilio

MMS Delivery Delays to AT&T in the US From a Subset of Shortcodes and Toll Free Numbers

Resolved Minor
May 26, 2023 - Started over 2 years ago - Lasted about 7 hours
Official incident page

Incident Report

We are experiencing MMS delivery delays when sending messages to AT&T in the US from a subset of shortcodes and toll free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio MMS Short Code, North America

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Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 05/26/2023 11:39PM

We are observing recovery in MMS delivery delays when sending messages to AT&T in the US from a subset of shortcodes and toll free numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING over 2 years ago - at 05/26/2023 09:15PM

We are still experiencing MMS delivery delays when sending messages to AT&T in the US from a subset of shortcodes and toll free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING over 2 years ago - at 05/26/2023 07:20PM

We are still experiencing MMS delivery delays when sending messages to AT&T in the US from a subset of shortcodes and toll free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING over 2 years ago - at 05/26/2023 06:21PM

We are experiencing MMS delivery delays when sending messages to AT&T in the US from a subset of shortcodes and toll free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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