Outage in Twilio

WhatsApp Messaging Delays

Resolved Major
April 03, 2024 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue affecting our WhatsApp Business API. Customers are unable to send or receive WhatsApp messages. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 04/03/2024 09:53PM

Messaging delays has been resolved and WhatsApp messaging and conversation is operating normally at this time.

MONITORING about 2 months ago - at 04/03/2024 09:51PM

WhatsApp messaging and conversations are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

MONITORING about 2 months ago - at 04/03/2024 09:15PM

WhatsApp messaging and conversations are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 04/03/2024 07:54PM

We are investigating a service interruption from Meta resulting in delayed delivery for WhatsApp messaging. Customers may experience delays in their outbound and inbound WhatsApp messages. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 04/03/2024 07:07PM

We are continuing our investigation and have discovered Programmable Messaging - Conversations component is affected by this current incident. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 04/03/2024 06:55PM

We are investigating a service interruption from Meta resulting in delayed delivery for WhatsApp messaging. Customers may experience delays in their outbound and inbound WhatsApp messages. We expect to provide another update in 1 hour or as soon as more information becomes available.

This incident also impacts Verify attempts via WhatsApp, and Conversations over the WhatsApp channel.

INVESTIGATING about 2 months ago - at 04/03/2024 06:37PM

Our monitoring systems have detected a potential issue affecting our WhatsApp Business API. Customers are unable to send or receive WhatsApp messages. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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