Outage in Ubiquiti

UniFi Protect Mobile - Push Notification Partial Outage

Resolved Minor
December 04, 2020 - Started over 4 years ago - Lasted over 1 year
Official incident page

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Outage Details

We have identified an issue delivering push notifications for a subset of Protect customers running controller versions 1.13.0 - 1.15.0. Currently, email notifications are not being impacted. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.
Latest Updates ( sorted recent to last )
RESOLVED over 4 years ago - at 12/05/2020 05:41AM

Push notification service has been restored.

IDENTIFIED over 4 years ago - at 12/04/2020 11:48PM

Update: Issue opening UniFi Protect app has been restored.
We are still investigating the issue with some users not receiving push notifications on mobile, and will continue to post updates to status.ui.com until this is resolved. Thank you for your patience.

IDENTIFIED over 4 years ago - at 12/04/2020 10:19PM

An incident has been identified with UniFi Protect users who may be unable to launch Protect mobile app. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.

INVESTIGATING over 4 years ago - at 12/04/2020 03:36PM

We have identified an issue delivering push notifications for a subset of Protect customers running controller versions 1.13.0 - 1.15.0. Currently, email notifications are not being impacted.
Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.

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