Outage in UJET
Voice and Chat Incident
Resolved MinorIncident Report
We are currently investigating an incident that is affecting agents ability to receive calls and chats.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 3 years ago - at 11/09/2022 03:26PM
This incident has been resolved.
IDENTIFIED
almost 3 years ago - at 11/09/2022 03:09PM
We have identified the source of the issue: Google Firestore Realtime Database service is experiencing an outage. We have failed over to our secondary redundant realtime database service which has resolved the issue.
INVESTIGATING
almost 3 years ago - at 11/09/2022 02:52PM
We are currently investigating an incident that is affecting agents ability to receive calls and chats.
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