Outage in Upscribe

Partial Sevice Outage

Resolved Minor
June 13, 2023 - Started 11 months ago - Lasted about 3 hours
Official incident page

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Outage Details

A major AWS service outage is still affecting Upscribe APIs, portal, and checkout since approximately 19:00 UTC. By 20:30 UTC most Upscribe services have returned to operational status but are still experiencing intermittent issues. We're monitoring the outage as AWS continues to work toward full recovery.
Components affected
Upscribe API Upscribe Shopify App Upscribe CloudWatch Upscribe Lambda Upscribe API Gateway Upscribe Admin Portal Upscribe Checkout
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/14/2023 12:32AM

Upscribe APIs, portal, and checkouts are continuing to operate normally. This incident is now resolved.

MONITORING 11 months ago - at 06/13/2023 10:54PM

AWS is reporting full resolution of their services. Upscribe APIs, portal, and checkouts are showing full resolution as well. We will continue to monitor.

MONITORING 11 months ago - at 06/13/2023 09:57PM

A major AWS service outage is still affecting Upscribe APIs, portal, and checkout since approximately 19:00 UTC. By 20:30 UTC most Upscribe services have returned to operational status but are still experiencing intermittent issues. We're monitoring the outage as AWS continues to work toward full recovery.

Latest Upscribe outages

API ingress latency & errors - 5 months ago
Delays with subscription creation - 10 months ago
Refund Timeout Error - over 1 year ago
Checkout is Down - almost 2 years ago
Degraded Performance with Merchant and Customer Portal - almost 2 years ago

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