Outage in Upscribe

Delays with subscription creation

Resolved Minor
July 20, 2023 - Started 10 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We're currently investigating an issue in our background processes causing significant delays in the creation of subscriptions
Components affected
Upscribe Other
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/20/2023 09:14PM

The backlog has been completely processed and we are operating normally again. This incident is now resolved.

MONITORING 10 months ago - at 07/20/2023 08:05PM

We have increased parallelism to work quicker through the backlog. We expect to be caught up within the hour.

MONITORING 10 months ago - at 07/20/2023 06:45PM

A fix has been deployed and we are monitoring as the system begins processing the backlog of new subscription orders

IDENTIFIED 10 months ago - at 07/20/2023 04:40PM

We've identified the root cause and are working on a fix

INVESTIGATING 10 months ago - at 07/20/2023 02:17PM

We're currently investigating an issue in our background processes causing significant delays in the creation of subscriptions

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