Outage in Upserve

eCard Gift Card Provider Incident

Resolved Minor
August 28, 2023 - Started 8 months ago - Lasted about 1 hour
Official incident page

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Outage Details

There is currently an issue with an upstream Gift Card provider, eCard Systems. Our team is reaching out to eCards for more details. They are aware and working on it currently.
Components affected
Upserve Payments
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 08/28/2023 12:59AM

The incident with utilizing Gift Cards, is now fully resolved. You can continue to redeem, check balance, and load Gift Cards.
If you have any questions, please contact our support team via chat in-app or at help.upserve.com.

INVESTIGATING 8 months ago - at 08/28/2023 12:28AM

There is currently an issue with an upstream Gift Card provider, eCard Systems. Our team is reaching out to eCards for more details. They are aware and working on it currently.

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