Upserve Status

Resolved 3rd Party Processor Interruption

Upserve is currently investigating reports of a possible service interruption with First Data. Customers utilizing First Data infrastructure for credit card processing may experience delays in capturing authorizations or may be operating in offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.

Resolved Unable to Accept Online Orders

Upserve Engineering has received reports of some venues unable to accept Online Orders or other symptomatic behaviors such as Offline Mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode. Engineers are currently working to remediate the issue.

Resolved Venues Operating Offline

Upserve Engineering has been made aware of some venues operating in offline mode and our Infrastructure team is investigating. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.

Resolved Support Toll Free Number

The Upserve phone support toll free number is currently unavailable due to a problem our third party phone system partner is experiencing. The Upserve platform remains 100% fully functional and is operating normally. Our technical operations team is working with our third party phone provider to resolve their issue. Live chat support remains available at help.upserve.com or inside the Upserve HQ, Upserve POS or Upserve Live apps.

Resolved Amazon Web Services Outage

The Upserve Engineering team has identified an issue related to an ongoing outage at Amazon Web Services. Some customers may be experiencing delays in synchronization with remote services including online ordering and point of sale terminals. Upserve engineers are working to mitigate the impact of the Amazon Web Services outage. Updates will continue to be provided until the problem is resolved. Should you need further assistance please feel free to reach a Live Chat Agent at help.upserve.com.

Resolved Unexpected Cancellation of Online Orders

The Upserve Engineering team has identified an issue impacting some customers, related to online orders being automatically cancelled and are working on resolving the issue. Updates will continue to be provided until the problem is resolved. Should you need further assistance please feel free to reach a Live Chat Agent at help.upserve.com.

Resolved Toll Free Calling Unavailable

Upserve had been made aware that our 3rd Party partner that hosts our toll-free support number may be experiencing an incident. This causes inbound calls to our Support Center to fail. To reach our Support team via phone please dial our direct local number (401) 305 - 2421. Alternatively, chat based support is unaffected and available via Upserve HQ or help.upserve.com. We will continue to update the availability of our toll-free number as soon as possible.

Resolved Online Orders Auto-Cancelling

The Upserve Engineering team has identified an issue impacting some customers, related to online orders being automatically cancelled and are working on resolving the issue. Updates will continued to be provided until the problem is resolved. Should you need further assistance please feel free to reach a Live Chat Agent at help.upserve.com.

Resolved Offline Mode

Upserve is currently receiving reports of venues operating in offline mode. Our Engineering team is investigating root cause. Please note offline mode allows you to continue operations including accepting payments. For further Support see help.upserve.com for Offline Mode support articles as well as Chat based support.

Resolved Third Party Service Interruption

Our engineering team is investigating connectivity issues and your Upserve Point of Sale may be in Offline Mode. Offline Mode allows you to continue operating and collecting credit card payments. Please note this incident appears to also be impacting our telephony vendor as well as other 3rd parties and may impact your wait time to reach an agent.