Number of Incidents
1 outages
Since last incident
25 days
Stay on top of outages with IsDown with real-time notifications and overview dashboards. Monitor the official status pages of all your vendors, SaaS, and tools, including Upserve.
Minor · 26 days ago · lasted about 1 hour
eCard Gift Card Provider Incident
There is currently an issue with an upstream Gift Card provider, eCard Systems. Our team is reaching out to eCards for more details. They are aware and working on it currently.
Minor · 2 months ago · lasted about 1 hour
Our engineering team is currently investigating syncing issues and your Point of Sale may be experiencing degraded performance or offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
Minor · 3 months ago · lasted about 19 hours
6/19/2023 Database Maintenance
U-Series is undergoing scheduled database maintenance between 2:00 AM-5:00 AM EDT on Monday, June 19th 2023. Impact of this maintenance should be minimal, but customers may experience a brief lapse in POS connectivity during this time. This should last no more than 20 minutes and will resolve on its own. To review best practices while operating in Offline Mode please visit https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
Minor · 3 months ago · lasted about 16 hours
6/16/2023 Database Maintenance
U-Series is undergoing scheduled database maintenance between 3:00 AM-5:00 AM EDT on Friday, June 16th 2023. Impact of this maintenance should be minimal, but customers may experience a brief lapse in POS connectivity during this time. This should last no more than 20 minutes and will resolve on its own. To review best practices while operating in Offline Mode please visit https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
Minor · 4 months ago · lasted about 1 hour
Our engineering team has identified issues with syncing on the Point of Sale and HQ. This may cause degraded performance for loading reports and receiving Online Orders. We're actively working towards a resolution. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.
Minor · 6 months ago · lasted 30 minutes
Support Chat Option Unavailable - 3/30
Lightspeed U-Series technical operations team is actively investigating reports of chat-based support experiencing connectivity issues due to a Third Party partner. Our support team remains available via phone at (855) 664-3887. Upserve platform infrastructure and remains 100% functional.
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