Resolved Minor 3rd Party Processor Interruption
Upserve is currently investigating reports of a possible service interruption with First Data. Customers utilizing First Data infrastructure for credit card processing may experience delays in capturing authorizations or may be operating in offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.
Resolved Minor Unable to Accept Online Orders
Upserve Engineering has received reports of some venues unable to accept Online Orders or other symptomatic behaviors such as Offline Mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode. Engineers are currently working to remediate the issue.
Resolved Minor Venues Operating Offline
Upserve Engineering has been made aware of some venues operating in offline mode and our Infrastructure team is investigating. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.
Resolved Minor Support Toll Free Number
The Upserve phone support toll free number is currently unavailable due to a problem our third party phone system partner is experiencing. The Upserve platform remains 100% fully functional and is operating normally. Our technical operations team is working with our third party phone provider to resolve their issue. Live chat support remains available at help.upserve.com or inside the Upserve HQ, Upserve POS or Upserve Live apps.
Resolved Minor Amazon Web Services Outage
The Upserve Engineering team has identified an issue related to an ongoing outage at Amazon Web Services. Some customers may be experiencing delays in synchronization with remote services including online ordering and point of sale terminals. Upserve engineers are working to mitigate the impact of the Amazon Web Services outage. Updates will continue to be provided until the problem is resolved. Should you need further assistance please feel free to reach a Live Chat Agent at help.upserve.com.
No more running around to find the problem. Your team on top of the problems!
All your services status in one place
Check the status of all your services in one place. No more going to each one of the status pages and manage it one by one.
Real-time notifications on incidents
We monitor 24/7 and will warn when something happens. No more wasting time looking for why something doesn't work.
Notifications in your favorite channel
You can easily get notifications in your email, Slack, or Discord.
Monitor scheduled maintenances
Never be caught off guard again, with unexpected maintenance from your services. Access to a feed of the next scheduled maintenances.
Set notification level by service
Set up what notifications you want to get by service. You can choose to receive notifications for all the incidents, only for critical ones, or just have them in the dashboard.
Integrate with your existing workflows
Easily integrate the notifications in your processes with Zapier or Webhooks.
Get a Weekly Digest
Every monday get a weekly digest of what happened in the previous week and the schedule maintenances for the next.
Get notifications for only specific components
Filter the notifications by components of a service. You can choose to receive notifications when it's affecting only a specific component
all your essential services
Start with a trial account that will allow you to try and monitor up to 30 services for 14 days.
There are 1618 services to choose from, and we're adding more every week.
You can get notifications by email, Slack, and Discord. You can also use Zapier or Webhooks to build your workflows.
Make your team more productive and efficient. Enabling monitoring for your services will give you real-time alerts and notifications when your services are down.Start today for FREE