Is Upserve Down?

Upserve status is operational

IsDown is monitoring Upserve's official status page in real time.

Stats for Upserve official incidents in the last 30 days

Number of Incidents

1 outages

Since last incident

25 days

Users reports for Upserve in the last 12 hours

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Monitor and keep track of Upserve's current and past outages

Minor · 26 days ago · lasted about 1 hour

eCard Gift Card Provider Incident

There is currently an issue with an upstream Gift Card provider, eCard Systems. Our team is reaching out to eCards for more details. They are aware and working on it currently.

Minor · 2 months ago · lasted about 1 hour

POS Syncing Issues 7/17

Our engineering team is currently investigating syncing issues and your Point of Sale may be experiencing degraded performance or offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

Minor · 3 months ago · lasted about 19 hours

6/19/2023 Database Maintenance

U-Series is undergoing scheduled database maintenance between 2:00 AM-5:00 AM EDT on Monday, June 19th 2023. Impact of this maintenance should be minimal, but customers may experience a brief lapse in POS connectivity during this time. This should last no more than 20 minutes and will resolve on its own. To review best practices while operating in Offline Mode please visit https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

Minor · 3 months ago · lasted about 16 hours

6/16/2023 Database Maintenance

U-Series is undergoing scheduled database maintenance between 3:00 AM-5:00 AM EDT on Friday, June 16th 2023. Impact of this maintenance should be minimal, but customers may experience a brief lapse in POS connectivity during this time. This should last no more than 20 minutes and will resolve on its own. To review best practices while operating in Offline Mode please visit https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

Minor · 4 months ago · lasted about 1 hour

Syncing Issues - 5/19/2023

Our engineering team has identified issues with syncing on the Point of Sale and HQ. This may cause degraded performance for loading reports and receiving Online Orders. We're actively working towards a resolution. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.

Minor · 6 months ago · lasted 30 minutes

Support Chat Option Unavailable - 3/30

Lightspeed U-Series technical operations team is actively investigating reports of chat-based support experiencing connectivity issues due to a Third Party partner. Our support team remains available via phone at (855) 664-3887. Upserve platform infrastructure and remains 100% functional.

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Frequently Asked Questions

Is Upserve down right now? What is Upserve current status?
Upserve seems to be up and running. We've updated the status 26 minutes ago.
Was Upserve down today?
Upserve is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Upserve, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check on the top of the page if there are any reported problems by other users.
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