Resolved 3rd Party Processor Interruption
Upserve is currently investigating reports of a possible service interruption with First Data. Customers utilizing First Data infrastructure for credit card processing may experience delays in capturing authorizations or may be operating in offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.
Resolved Unable to Accept Online Orders
Upserve Engineering has received reports of some venues unable to accept Online Orders or other symptomatic behaviors such as Offline Mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode. Engineers are currently working to remediate the issue.
Resolved Venues Operating Offline
Upserve Engineering has been made aware of some venues operating in offline mode and our Infrastructure team is investigating. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.
Resolved Support Toll Free Number
The Upserve phone support toll free number is currently unavailable due to a problem our third party phone system partner is experiencing. The Upserve platform remains 100% fully functional and is operating normally. Our technical operations team is working with our third party phone provider to resolve their issue. Live chat support remains available at help.upserve.com or inside the Upserve HQ, Upserve POS or Upserve Live apps.
Resolved Amazon Web Services Outage
The Upserve Engineering team has identified an issue related to an ongoing outage at Amazon Web Services. Some customers may be experiencing delays in synchronization with remote services including online ordering and point of sale terminals. Upserve engineers are working to mitigate the impact of the Amazon Web Services outage. Updates will continue to be provided until the problem is resolved. Should you need further assistance please feel free to reach a Live Chat Agent at help.upserve.com.
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