Is Upserve Down?

Upserve Status is Up and Running

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Upserve Latest Stats, Incidents, and Reports

0
Incidents in the last 7 days
0
Incidents in the last 30 days
Reports in the last 12 hours
447
days since last incident

Resolved Minor 3rd Party Processor Interruption

Upserve is currently investigating reports of a possible service interruption with First Data. Customers utilizing First Data infrastructure for credit card processing may experience delays in capturing authorizations or may be operating in offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.

about 1 year ago

Resolved Minor Unable to Accept Online Orders

Upserve Engineering has received reports of some venues unable to accept Online Orders or other symptomatic behaviors such as Offline Mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode. Engineers are currently working to remediate the issue.

over 1 year ago

Resolved Minor Venues Operating Offline

Upserve Engineering has been made aware of some venues operating in offline mode and our Infrastructure team is investigating. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.

over 1 year ago

Resolved Minor Support Toll Free Number

The Upserve phone support toll free number is currently unavailable due to a problem our third party phone system partner is experiencing. The Upserve platform remains 100% fully functional and is operating normally. Our technical operations team is working with our third party phone provider to resolve their issue. Live chat support remains available at help.upserve.com or inside the Upserve HQ, Upserve POS or Upserve Live apps.

over 1 year ago

Resolved Minor Amazon Web Services Outage

The Upserve Engineering team has identified an issue related to an ongoing outage at Amazon Web Services. Some customers may be experiencing delays in synchronization with remote services including online ordering and point of sale terminals. Upserve engineers are working to mitigate the impact of the Amazon Web Services outage. Updates will continue to be provided until the problem is resolved. Should you need further assistance please feel free to reach a Live Chat Agent at help.upserve.com.

over 1 year ago

Upserve Components Status

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Frequently Asked Questions

Is Upserve down today?
Upserve seems to be up and running. We've updated the status about 1 year ago.
I'm having issues with Upserve, but the status is OK. What's going on?
There are a few things you can try:
How can I be notified when Upserve is having issues?
You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when Upserve has issues.
Why use IsDown?
We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
What happens when I create an account?
You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
How can I pay for a subscription?
You can go to the Billing section in your account, and choose one of the plan. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
Can I get a refund?
We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
We are missing some important service?
Contact us, and we'll add it ASAP.

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