Outage in Upserve

4/29/2025 Reporting Delay for a subset customers

Resolved Minor
April 29, 2025 - Started 1 day ago - Lasted about 3 hours
Official incident page

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Outage Details

Our engineering team has identified a problem affecting a subset of merchants experiencing issues with hq.upserve.com. As a result, your reports may be delayed. We are actively working on a resolution
Components affected
Upserve POS App and HQ
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 04/29/2025 11:56PM

Since our last update, we have observed hq.upserve.com’s performance at normal levels and restaurants have returned to normal operation. This incident has been resolved.

MONITORING 1 day ago - at 04/29/2025 11:29PM

Our engineering team has applied a fix for the issue causing a subset of merchants to have reporting delay. We have observed merchants return to normal operations.

We will continue to monitor this issue before resolving.

IDENTIFIED 1 day ago - at 04/29/2025 08:41PM

Our engineering team has identified a problem affecting a subset of merchants experiencing issues with hq.upserve.com. As a result, your reports may be delayed. We are actively working on a resolution

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