Outage in Upserve

6/12/2025

Resolved Minor
June 12, 2025 - Started 4 months ago - Lasted about 4 hours
Official incident page

Incident Report

We’re currently experiencing disruptions to our point of sale system due to an incident with our cloud provider. We will provide additional updates as they become available.
Components affected
Upserve POS App and HQ
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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/12/2025 11:17PM

This incident has been resolved.

MONITORING 4 months ago - at 06/12/2025 09:40PM

Our cloud providers have mitigated the issues and expect full recovery in less than an hour. We will continue to provide additional information as it becomes available.

MONITORING 4 months ago - at 06/12/2025 07:42PM

Our cloud provider's engineers are working to mitigate the issue. We have confirmation that services have recovered in some locations. We will continue to provide additional information as they become available.

INVESTIGATING 4 months ago - at 06/12/2025 07:13PM

We’re currently experiencing disruptions to our point of sale system due to an incident with our cloud provider. We will provide additional updates as they become available.

Latest Upserve outages

5/27/2025 hq.upserve.com Currently Unavailable - 5 months ago
4/29/2025 Reporting Delay for a subset customers - 6 months ago
1/29/25 Online Ordering - 9 months ago
Payment Deposit Delays for merchants using Mobile Tap Readers - 10 months ago
12/6/24 Increase in reports of terminals in offline mode - 10 months ago

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