Outage in UserTesting

Delay in processing uploaded videos

Resolved Major
January 11, 2024 - Started 4 months ago - Lasted about 12 hours
Official incident page

Need to monitor UserTesting outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including UserTesting, and never miss an outage again.
Start Free Trial

Outage Details

We are investigating an issue delaying the processing of uploaded videos. There might be a delay showing recently completed session videos on your dashboard
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/11/2024 12:23PM

The incident has now been resolved. Thanks for your patience and apologies for the incovenience.

MONITORING 4 months ago - at 01/11/2024 09:56AM

A fix has been implemented and videos should become available in your dashboard soon. We are monitoring the process and will update once all videos have been processed.

INVESTIGATING 4 months ago - at 01/11/2024 12:36AM

We are investigating an issue delaying the processing of uploaded videos. There might be a delay showing recently completed session videos on your dashboard

The easiest way to monitor UserTesting and all cloud vendors

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime