Outage in UserTesting

Single Sign On login issue for some users

Resolved Minor
March 20, 2024 - Started about 1 month ago - Lasted 1 day
Official incident page

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Outage Details

We have identified an issue with the login to our platform for some of our Single Sign On users, that shows a 503 error page. Our Engineering team is in the process of implementing a fix and will be monitoring as we deploy it. For a workaround, access to the platform should be available when switching browsers or in an incognito window. For more information, please contact support@usertesting.com. Apologies for the inconvenience.
Components affected
UserTesting Log in form
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/21/2024 09:38PM

This issue is now fully resolved - thank you for your patience.

MONITORING about 1 month ago - at 03/20/2024 10:02PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 03/20/2024 04:24PM

We have identified an issue with the login to our platform for some of our Single Sign On users, that shows a 503 error page.

Our Engineering team is in the process of implementing a fix and will be monitoring as we deploy it. For a workaround, access to the platform should be available when switching browsers or in an incognito window. For more information, please contact support@usertesting.com. Apologies for the inconvenience.

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