UserTesting status updated

UserTesting down? Check current status and outages

Check if UserTesting is down, official outages, user-reported issues, and outages map.

Is UserTesting down right now?

UserTesting is working normally

IsDown checked UserTesting status on at , and appears to be operational. We've received 0 user reports in the past 24 hours. IsDown collects in real-time UserTesting status data from official sources and user reports.

UserTesting not working for you?

UserTesting service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

UserTesting Outage Map

View UserTesting Reports Map

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Recent outage reports

See what users are saying about UserTesting issues that impacted them and how they are affected by the outage.

  • I get a message saying I'm not authorized to access the website..

  • When trying to make an account to get paid to test, I can't get past the first page, saying im unauthorized.

    Tools & Services

  • Opara - Unfortunately the UserTesting site is unavailable signing up.

  • Alicia - Trying to login, gives 500:internal server error 'Sorry, we seem to be having difficulties.'.

  • Essie - main page giving 500 error with following message "Sorry, we seem to be having difficulties.".

  • James - I keep getting a 502 bad gateway error..

  • angel - won’t me log in. if i do get logged in it just refreshes and logs me out .

  • manu - it's not allowing me to sign in on the ios mobile app.

  • Matt - Has anyone been able to log in to the UT app yet? still down for me. This happened last week, but it was the app and web app..

  • Lisa - Can not use User Testing app even after several attempts to change password..

  • Jake - Cant login to usertesting app. Website seems to be fine. App is down.

  • Ashton - can't get onto the user testing app .

  • Debra - I cannot log in tovthe usertesting app regardless of having reset the password. .

  • Mel - Site is down, it is just saying page can't be found.

  • Thomas - The website is giving an error saying this page can't be found..

  • Jeff - Can’t sign in or access my tests.

  • Ashle - The dashboard won’t load and the app keeps giving an error that something is wrong. .

  • Josh - Completely down. No website or apps working.

  • Debra - Says webpage can't be found after trying to log in.

  • Eliza - Getting an error that says "app.usertesting.com page can’t be found".

  • Joel - This app.usertesting.com page can’t be found No webpage was found for the web address: https://app.usertesting.com/users/sign_in HTTP ERROR 404 Uh oh....

  • Jake - Cant access app or web (Contributor) - 404 error on web. "Incorrect Password" on Android App.

  • Chanel - app not letting me in, website showing error that page doesn't exist.

  • Cheria - Website gives an error message, also cannot login to the mobile website..

  • Brent - Test would not upload; site dashboard will not load. .

  • Jim - Service not working. System down..

  • Elle - Getting a server error issue.

  • Josh - Internal Server 500 error.

  • Michael - Message says Sorry, we seem to be having difficulties..

  • Tester - Tried starting a test and got 500: Internal Server Error and "Sorry, we seem to be having difficulties." .

UserTesting Outage Statistics

In the last 90 days, UserTesting had 6 incidents (1 major outage and 5 minor incidents) with a median duration of 1 hour 54 minutes.

Total
6

Incidents

Critical
1

Major Outages

Warning
5

Minor Incidents

Duration
1 hour

Median Resolution

UserTesting latest outages and downtime history

IsDown has tracked 128 incidents since started monitoring UserTesting status in January 2023. We collect data from 5420+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official UserTesting outages and also issues that we're started by a spike in crowdsource reports.

about 8 hours
Some pages under www.usertesting.com are not loading.
Nov 28, 2025 at 04:49 AM
28 minutes
Issues trying to load the dashboard when logging into the platform
Nov 19, 2025 at 06:26 AM
about 2 hours
We're investigating reports that the dashboard is extremely slow or not loadi...
Nov 06, 2025 at 09:53 AM
about 18 hours
We are investigating an issue uploading videos with our iOS app
Nov 03, 2025 at 01:01 PM
about 1 hour
Issues when duplicating certain study types
Oct 24, 2025 at 12:28 PM
about 2 hours
Temporary Slowness Notice
Oct 20, 2025 at 05:48 AM
about 2 hours
Issue affecting the video player
Oct 10, 2025 at 03:40 AM
4 days
Delayed Payments
Oct 03, 2025 at 04:57 AM
about 11 hours
Some contributors are unable to log into the UserTesting mobile application
Sep 23, 2025 at 07:50 PM
about 1 hour
Issue loading the UserTesting platform
Sep 08, 2025 at 09:40 AM
Sign up to check more outage history

Be the first to know when UserTesting goes down

  • Monitor all your external dependencies in one place
  • Get instant alerts when outages are detected
  • Be the first to know if service is down
  • Show real-time status on private or public status page
  • Keep your team informed
Start monitoring for free

UserTesting components or services current status

Component Status Details
Customer Dashboard status OK View details
Fulfillment Services status OK View details
handrailux.com status OK View details
Logged Out Application status OK View details
Ordering status OK View details
Recording Services status OK View details
Third-Party Integrations status OK View details
Third-Party Services status OK View details
Tools & Services status OK View details
Usermuse.com status OK View details
Video Management status OK View details
Voicebase Processing Cluster - EU status OK View details
Voicebase /V3 API - EU status OK View details
Voicebase /V3 API - US status OK View details
Zoom Zoom Meetings status OK View details
Zoom Zoom Software status OK View details
Zoom Zoom Video Webinars status OK View details

About UserTesting Status Monitoring

IsDown has maintained continuous monitoring of UserTesting, a Customer Support & Success solution, since January 2023. Our database contains 128 documented incidents from the past 3 years, giving us deep insight into UserTesting's reliability patterns and typical resolution times. We parse UserTesting's official status page across all 54 components and 17 groups, interpreting statuses like operational, degraded performance, partial outage, and major outage to deliver precise uptime metrics and targeted notifications.

When UserTesting experiences issues, you need accurate information fast. IsDown combines official status page data with user-reported issues, giving you early detection when vendors are slow to acknowledge problems, plus verified incident details once they do. You get affected components, severity levels, and real-time resolution updates from both sources.

Engineering and operations teams rely on IsDown to monitor UserTesting and receive verified outage alerts. Get instant notifications through Slack, Teams, PagerDuty, or 20+ other integrations.

How IsDown monitors UserTesting?

IsDown monitors UserTesting health in almost real-time

Every few minutes we check the status page of UserTesting (and 5,420+ other services) for issues. We collect the status and outage information across all 54 UserTesting components. We also monitor user reports alongside official sources. Since vendors often take time to report incidents, monitoring user reports helps us alert you early.

The moment an issue is detected in UserTesting, IsDown sends an alert and updates your status page

Not only will you get notified, but IsDown offers notification filters so you can choose which issues you want to be alerted about. This way you avoid getting all incidents from UserTesting and other services, focusing only on those affecting your business.

One status page to monitor all your external dependencies

What you get when monitoring UserTesting with IsDown

Track UserTesting incidents and downtimes by severity

IsDown checks UserTesting official status page for major/minor outages or downtimes. A major outage is when UserTesting experiences a critical issue that severely affects one or more services/regions. A minor incident is when UserTesting experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a UserTesting outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users report problems with UserTesting

UserTesting and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of UserTesting outages and downtimes

IsDown collects all information from the outages published in UserTesting status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Prepare for upcoming UserTesting maintenance events

UserTesting publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Only get alerted on the UserTesting outages that impact your business

IsDown monitors UserTesting and all their 54 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was built to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor UserTesting but also 5,421 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor UserTesting and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird's-eye view and share it with your team.

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Monitor UserTesting and all your external dependencies in real-time

Get notified immediately when there's an issue with UserTesting or other services

Not only will you get notified, but IsDown offers notification filters so you can choose which issues you want to be notified about. This way you avoid getting all incidents from UserTesting and other services.

Start Monitoring for Free
Get notified immediately when there's an issue with UserTesting or other services

Send outage information from UserTesting and other services to your tools

IsDown integrates with 20+ tools. Connect the status of UserTesting and 5,420 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

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Send outage information from UserTesting and other services to your tools

Share UserTesting status in your status page

Create a status page that can easily be accessed by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is UserTesting down?'

Start Monitoring for Free
Share UserTesting status in your status page

UserTesting Downdetector vs IsDown

Need similar to Downdetector UserTesting alerts? IsDown might be the solution for you. While Downdetector relies on user-submitted reports to detect UserTesting outages, IsDown monitors UserTesting's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official UserTesting status page monitoring with real-time incident details.
Monitor 5,420+ services including UserTesting in a single dashboard.
Instant UserTesting outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of UserTesting official status and user-reported issues.
Maintenance feed for UserTesting
Granular alerts filtering by UserTesting components and regions.
Start Monitoring UserTesting with IsDown

14-day free trial • No credit card required

Frequently Asked Questions

Is UserTesting down today?

UserTesting isn't down. You can check UserTesting status and incident details on the top of the page. IsDown continuously monitors UserTesting official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current UserTesting status?

UserTesting is currently operational. You can check UserTesting status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a UserTesting outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is UserTesting down today or just slow?

Currently there's no report of UserTesting being slow. Check on the top of the page if there are any reported problems by other users.

How are UserTesting outages detected?

IsDown monitors the UserTesting official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is UserTesting having an outage right now?

UserTesting last outage was on November 28, 2025 with the title "Some pages under www.usertesting.com are not loading."

How to check if UserTesting is down?

Why use IsDown to monitor UserTesting instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor UserTesting and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring UserTesting?

IsDown and DownDetector help users determine if UserTesting is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about UserTesting's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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