UserTesting Status. Is UserTesting Down?

Check if UserTesting is down, recent outages, user-reported issues, and outages map.

Is UserTesting down right now? What's the current status?

UserTesting is working normally

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UserTesting service health. Issues reported in the last 24 hours

Working Normally
Possible Incident
Confirmed Outage

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more UserTesting status data.

UserTesting Outage Map

View UserTesting Outage Reports Map

Recent UserTesting Outages and Downtime History

IsDown has tracked 120 incidents since started monitoring UserTesting status in January 2023. We collect data from 4484+ services, and normalize the data to give you a clear picture of the impact of the outage.

Date Status Incident Duration
Sep 23, 2025
07:50 PM EDT
 Major Some contributors are unable to log into the UserTesting mobile application about 11 hours
Sep 08, 2025
09:40 AM EDT
 Major Issue loading the UserTesting platform about 1 hour
Jun 03, 2025
06:11 PM EDT
 Minor Results page loading slowly for some Surveys or Interaction tests about 12 hours
May 20, 2025
02:40 PM EDT
 Minor General platform slowness about 2 hours
May 16, 2025
10:10 AM EDT
 Minor Slow loading in Surveys and Interaction Tests results about 3 hours
Apr 16, 2025
03:34 PM EDT
 Major Zoom is currently experiencing an outage about 2 hours
Apr 08, 2025
04:32 PM EDT
 Major We're investigating an outage at app.usertesting.com. This issue will affect log in for both cust... about 1 hour
Mar 20, 2025
10:49 AM EDT
 Major There is an issue preventing customers from accessing the Audience tab in Surveys and Interaction... about 1 hour
Feb 10, 2025
05:39 PM EST
 Major We're investigating an issue where some drafts have the Launch Test button greyed out and can't b... about 2 hours
Jan 27, 2025
12:23 PM EST
 Major We're investigating an issue where assets (images, videos, and prototype zip files) can't be uplo... about 1 hour
Sign up to check more outage history
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UserTesting problems reported by users

  • Opara

    Unfortunately the UserTesting site is unavailable signing up

  • Alicia

    Trying to login, gives 500:internal server error 'Sorry, we seem to be having difficulties.'

  • Essie

    main page giving 500 error with following message "Sorry, we seem to be having difficulties."

  • James

    I keep getting a 502 bad gateway error.

  • angel

    won’t me log in. if i do get logged in it just refreshes and logs me out

  • manu

    it's not allowing me to sign in on the ios mobile app

  • Matt

    Has anyone been able to log in to the UT app yet? still down for me. This happened last week, but it was the app and web app.

  • Lisa

    Can not use User Testing app even after several attempts to change password.

  • Jake

    Cant login to usertesting app. Website seems to be fine. App is down

  • Ashton

    can't get onto the user testing app

  • Debra

    I cannot log in tovthe usertesting app regardless of having reset the password.

  • Mel

    Site is down, it is just saying page can't be found

  • Thomas

    The website is giving an error saying this page can't be found.

  • Jeff

    Can’t sign in or access my tests

  • Ashle

    The dashboard won’t load and the app keeps giving an error that something is wrong.

  • Josh

    Completely down. No website or apps working

  • Debra

    Says webpage can't be found after trying to log in

  • Eliza

    Getting an error that says "app.usertesting.com page can’t be found"

  • Joel

    This app.usertesting.com page can’t be found No webpage was found for the web address: https://app.usertesting.com/users/sign_in HTTP ERROR 404 Uh oh...

  • Jake

    Cant access app or web (Contributor) - 404 error on web. "Incorrect Password" on Android App

  • Chanel

    app not letting me in, website showing error that page doesn't exist

  • Cheria

    Website gives an error message, also cannot login to the mobile website.

  • Brent

    Test would not upload; site dashboard will not load.

  • Jim

    Service not working. System down.

  • Elle

    Getting a server error issue

  • Josh

    Internal Server 500 error

  • Michael

    Message says Sorry, we seem to be having difficulties.

  • Tester

    Tried starting a test and got 500: Internal Server Error and "Sorry, we seem to be having difficulties."

  • Stephen

    Sorry, we seem to be having difficulties. Try refreshing the page or reloading the UserTesting home page.

  • .

    Unable to upload video on desktop.

  • JK

    Website is taking longer than usual to refresh/load

  • Brad

    Website takes longer than usual to refresh and sometimes timeout error appears. Plus the app keeps logging out.

  • Oakley

    I cannot take the practice test

  • Ashka

    UserTesting not letting me sign in on my Desktop. tied changing the password and yet not working

  • Jessica

    There is a problem with the Google chrome browser extension recorder. I’ve taken several tests over the past 4 days and then they get stuck on uploading. I finally just have to quit. Still waiting for usertesting to respond to this problem.

  • Stephen

    I've submitted 2 tests today, only for them not to log and upload on my test history dashboard.

  • Catarina

    I don't have access to the website. The following message appears: This app.usertesting.com page can’t be found No webpage was found for the web address: https://app.usertesting.com/my_dashboard/available_tests_v3 HTTP ERROR 404

  • Vani

    This app.usertesting.com page can’t be foundNo webpage was found for the web address: https://app.usertesting.com/my_dashboard/test_history HTTP ERROR 404

  • James

    Can’t access sign in page or log in on mobile app

  • Dan

    I can't access sing-in page

  • Frank

    500 Internal Server Error when attempting to login

  • Daniel

    Can't log in due to internal error

  • Valerie

    Site is down with internal server error

  • Paige

    505 error after log in. Can’t get to dashboard or account

  • Brent

    500: Internal Server Error

  • Chris

    Getting a 500 error message

  • Stephen

    Its not loading. Getting a 500: Internal Server Error

  • Olivia

    Not letting me create an account, keeps saying an error occurred and to try again when I am trying to make a username and password

  • Christine

    Unable to login, says some sso login issue

  • Maxime

    Tests unable to load anymore, stuck in a perpetual loop

  • melle

    i cant log in or make an account

  • Shiflin

    They are showing the network is full When we create an account

  • Shiflin

    I cant create an account in user testing app,its showing that “something went wrong”

UserTesting Related Services & Alternatives

Services commonly monitored together with UserTesting and alternatives

AWS

AWS

OK
0 incidents in the last 30 days
Azure

Azure

OK
0 incidents in the last 30 days
Slack

Slack

OK
0 incidents in the last 30 days
IsDown

IsDown

OK
0 incidents in the last 30 days
LaunchDarkly

LaunchDarkly

OK
0 incidents in the last 30 days
Anaplan

Anaplan

OK
0 incidents in the last 30 days
Salesforce

Salesforce

MAJOR
0 incidents in the last 30 days
SAP Concur

SAP Concur

OK
0 incidents in the last 30 days
Akamai

Akamai

OK
0 incidents in the last 30 days
Azure Databricks

Azure Databricks

OK
0 incidents in the last 30 days
Frame.io

Frame.io

OK
0 incidents in the last 30 days
Box

Box

OK
0 incidents in the last 30 days
PROS

PROS

OK
0 incidents in the last 30 days
Snowflake

Snowflake

OK
0 incidents in the last 30 days
Dun & Bradstreet

Dun & Bradstreet

OK
0 incidents in the last 30 days

UserTesting is a platform that allows businesses to gather real-time feedback from users on their websites, apps, and prototypes to improve usability and customer experience.

Monitoring UserTesting since January 2023

Tracking 54 UserTesting services and regions

10 incidents in 2025

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UserTesting outages in the last 28 days

September 2025
Sun
Mon
Tue
Wed
Thu
Fri
Sat
31
1
2
3
4
5
6
Sep 06, 2025
No Outages
7
Sep 07, 2025
No Outages
8
Sep 08, 2025
1 outage
9
Sep 09, 2025
No Outages
10
Sep 10, 2025
No Outages
11
Sep 11, 2025
No Outages
12
Sep 12, 2025
No Outages
13
Sep 13, 2025
No Outages
14
Sep 14, 2025
No Outages
15
Sep 15, 2025
No Outages
16
Sep 16, 2025
No Outages
17
Sep 17, 2025
No Outages
18
Sep 18, 2025
No Outages
19
Sep 19, 2025
No Outages
20
Sep 20, 2025
No Outages
21
Sep 21, 2025
No Outages
22
Sep 22, 2025
No Outages
23
Sep 23, 2025
1 outage
24
Sep 24, 2025
No Outages
25
Sep 25, 2025
No Outages
26
Sep 26, 2025
No Outages
27
Sep 27, 2025
No Outages
28
Sep 28, 2025
No Outages
29
Sep 29, 2025
No Outages
30
Sep 30, 2025
No Outages
1
Oct 01, 2025
No Outages
2
Oct 02, 2025
No Outages
3
Oct 03, 2025
No Outages
4

Number of Incidents

2 issues

Last incident

10 days ago

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Frequently Asked Questions

Is UserTesting down today?

UserTesting isn't down. You can check UserTesting status and incident details on the top of the page. IsDown continuously monitors UserTesting official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current UserTesting status?

UserTesting is currently operational. You can check UserTesting status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a UserTesting outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is UserTesting down today or just slow?

Currently there's no report of UserTesting being slow. Check on the top of the page if there are any reported problems by other users.

How are UserTesting outages detected?

IsDown monitors the UserTesting official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is UserTesting having an outage right now?

UserTesting last outage was on September 23, 2025 with the title "Some contributors are unable to log into the UserTesting mobile application"

UserTesting down for everyone or just me?

How to check if UserTesting is down?

Why use IsDown to monitor UserTesting instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor UserTesting and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring UserTesting?

IsDown and DownDetector help users determine if UserTesting is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about UserTesting's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

Want to be informed about UserTesting status changes?

IsDown offers an easy way to monitor UserTesting with maximum flexibility

Major Outages Notifications

IsDown monitors UserTesting for major outages. A major outage is when UserTesting experiences a critical issue that severely affects one or more services/regions. When UserTesting marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors UserTesting status page for minor outages. A minor outage is when UserTesting experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in UserTesting status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

UserTesting publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors UserTesting and all their 54 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Detection

UserTesting and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

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