Outage in UserTesting
We're investigating an issue which may cause AI Test Creation to fail for some users
Resolved MajorIncident Report
Summary AI Generated
UserTesting experienced a 37-minute degraded service incident caused by a third-party provider issue that disrupted the AI Test Creation feature within the Test Launch Flow. Some users encountered delays or failures when attempting to use AI Test Creation. The issue was identified, a fix was implemented, and the incident was fully resolved.
We are currently experiencing degraded service due to an issue with a third-party provider. Some users may experience delays or failures when using AI Test Creation
Our team is actively monitoring the situation and working with the provider to restore normal service. We will provide another update as soon as more information is available.
Components affected
UserTesting Test Launch FlowTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 07/10/2026 06:37PM
This incident has been resolved.
IDENTIFIED
7 days ago - at 07/10/2026 06:19PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
7 days ago - at 07/10/2026 06:01PM
We are currently experiencing degraded service due to an issue with a third-party provider. Some users may experience delays or failures when using AI Test Creation
Our team is actively monitoring the situation and working with the provider to restore normal service. We will provide another update as soon as more information is available.
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