UserTesting Status - Is UserTesting Down?
Updated
UserTesting is operational
IsDown pulls data from UserTesting's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.
Updated
UserTesting is operational
IsDown pulls data from UserTesting's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 115 incidents since started monitoring UserTesting status in January 2023. We collect data from 3850+ services, and normalize the data to give you a clear picture of the impact of the outage.
19 days ago · lasted about 2 hours
Zoom is currently experiencing an outage. This is directly impacting all Live Conversations. We apologize for the inconvenience. We are working on a solution now. We will be sure to provide updates when we know more.
27 days ago · lasted about 1 hour
We're investigating an outage at app.usertesting.com. This issue affects platform access for both customers and contributors
about 2 months ago · lasted about 1 hour
There is an issue preventing customers from accessing the Audience tab in Surveys and Interaction tests. We are actively investigating this bug.
3 months ago · lasted about 2 hours
This bug appears to be happening to some customers who have Flex Testing disabled. We've identified the issue will fix it as soon as possible.
3 months ago · lasted about 1 hour
We're investigating an issue where assets (images, videos, and prototype zip files) can't be uploaded into drafts. It's also possible contributors won't be able to open uploaded images, videos, and prototype in already launched studies.
We've tracked and collected 115 incidents since started monitoring UserTesting status
Join companies like Adobe, Coursera, and Glassdoor that use IsDown to monitor their vendors.
manu
it's not allowing me to sign in on the ios mobile app
Matt
Has anyone been able to log in to the UT app yet? still down for me. This happened last week, but it was the app and web app.
Lisa
Can not use User Testing app even after several attempts to change password.
Jake
Cant login to usertesting app. Website seems to be fine. App is down
Ashton
can't get onto the user testing app
Debra
I cannot log in tovthe usertesting app regardless of having reset the password.
Mel
Site is down, it is just saying page can't be found
Thomas
The website is giving an error saying this page can't be found.
Jeff
Can’t sign in or access my tests
Ashle
The dashboard won’t load and the app keeps giving an error that something is wrong.
Josh
Completely down. No website or apps working
Debra
Says webpage can't be found after trying to log in
Eliza
Getting an error that says "app.usertesting.com page can’t be found"
Joel
This app.usertesting.com page can’t be found No webpage was found for the web address: https://app.usertesting.com/users/sign_in HTTP ERROR 404 Uh oh...
Jake
Cant access app or web (Contributor) - 404 error on web. "Incorrect Password" on Android App
Chanel
app not letting me in, website showing error that page doesn't exist
Cheria
Website gives an error message, also cannot login to the mobile website.
Brent
Test would not upload; site dashboard will not load.
Jim
Service not working. System down.
Elle
Getting a server error issue
Josh
Internal Server 500 error
Michael
Message says Sorry, we seem to be having difficulties.
Tester
Tried starting a test and got 500: Internal Server Error and "Sorry, we seem to be having difficulties."
Stephen
Sorry, we seem to be having difficulties. Try refreshing the page or reloading the UserTesting home page.
.
Unable to upload video on desktop.
JK
Website is taking longer than usual to refresh/load
Brad
Website takes longer than usual to refresh and sometimes timeout error appears. Plus the app keeps logging out.
Oakley
I cannot take the practice test
Ashka
UserTesting not letting me sign in on my Desktop. tied changing the password and yet not working
Jessica
There is a problem with the Google chrome browser extension recorder. I’ve taken several tests over the past 4 days and then they get stuck on uploading. I finally just have to quit. Still waiting for usertesting to respond to this problem.
Stephen
I've submitted 2 tests today, only for them not to log and upload on my test history dashboard.
Catarina
I don't have access to the website. The following message appears: This app.usertesting.com page can’t be found No webpage was found for the web address: https://app.usertesting.com/my_dashboard/available_tests_v3 HTTP ERROR 404
Vani
This app.usertesting.com page can’t be foundNo webpage was found for the web address: https://app.usertesting.com/my_dashboard/test_history HTTP ERROR 404
James
Can’t access sign in page or log in on mobile app
Dan
I can't access sing-in page
Frank
500 Internal Server Error when attempting to login
Daniel
Can't log in due to internal error
Valerie
Site is down with internal server error
Paige
505 error after log in. Can’t get to dashboard or account
Brent
500: Internal Server Error
Chris
Getting a 500 error message
Stephen
Its not loading. Getting a 500: Internal Server Error
Olivia
Not letting me create an account, keeps saying an error occurred and to try again when I am trying to make a username and password
Christine
Unable to login, says some sso login issue
Maxime
Tests unable to load anymore, stuck in a perpetual loop
melle
i cant log in or make an account
Shiflin
They are showing the network is full When we create an account
Shiflin
I cant create an account in user testing app,its showing that “something went wrong”
Track 3850+ third-party services, instant alerts in Datadog, Slack, Teams, and more. Join companies like Adobe, Coursera, and Glassdoor that use IsDown to monitor their vendors.
Monitoring 54 UserTesting services and regions
5 incidents in 2025
Number of Incidents
2 issues
Last incident
19 days ago
AWS
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Anaplan
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Get instant alerts when your cloud vendors experience downtime. Create an internal status page to keep your team in the loop and minimize the impact of service disruptions.
UserTesting isn't down. You can check UserTesting status and incident details on the top of the page. IsDown continuously monitors UserTesting official status page every few minutes. In the last 24 hours, there were 0 outages reported.
UserTesting is currently operational. You can check UserTesting status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of UserTesting being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the UserTesting official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
UserTesting last outage was on April 16, 2025 with the title "Zoom is currently experiencing an outage"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor UserTesting and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor UserTesting with maximum flexibility
IsDown monitors UserTesting for major outages. A major outage is when UserTesting experiences a critical issue that severely affects one or more services/regions. When UserTesting marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors UserTesting status page for minor outages. A minor outage is when UserTesting experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in UserTesting status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
UserTesting publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors UserTesting and all their 54 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
UserTesting and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
“Very happy with isDown. Setting up and managing the monitoring is straightforward. The customer support team has been excellent, always quick to answer questions and provide assistance.
I definitely recommend IsDown.”
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