Is UserTesting Down? What is the current status?

UserTesting status is operational
Updated from UserTesting official status page
UserTesting not working for you?

UserTesting issues reported in the last 24 hours

Latest comments about UserTesting problems

  • S
    about 1 month ago

    Stephen I've submitted 2 tests today, only for them not to log and upload on my test history dashboard.

  • C
    2 months ago

    Catarina I don't have access to the website. The following message appears: This app.usertesting.com page can’t be found No webpage was found for the web address: https://app.usertesting.com/my_dashboar...

  • V
    2 months ago

    Vani This app.usertesting.com page can’t be foundNo webpage was found for the web address: https://app.usertesting.com/my_dashboard/test_history HTTP ERROR 404

  • J
    2 months ago

    James Can’t access sign in page or log in on mobile app

  • D
    2 months ago

    Dan I can't access sing-in page

  • F
    3 months ago

    Frank 500 Internal Server Error when attempting to login

  • D
    3 months ago

    Daniel Can't log in due to internal error

  • V
    3 months ago

    Valerie Site is down with internal server error

  • P
    3 months ago

    Paige 505 error after log in. Can’t get to dashboard or account

  • B
    3 months ago

    Brent 500: Internal Server Error

  • C
    3 months ago

    Chris Getting a 500 error message

  • S
    3 months ago

    Stephen Its not loading. Getting a 500: Internal Server Error

  • O
    3 months ago

    Olivia Not letting me create an account, keeps saying an error occurred and to try again when I am trying to make a username and password

  • C
    4 months ago

    Christine Unable to login, says some sso login issue

  • M
    5 months ago

    Maxime Tests unable to load anymore, stuck in a perpetual loop

  • M
    6 months ago

    melle i cant log in or make an account

  • S
    8 months ago

    Shiflin They are showing the network is full When we create an account

  • S
    8 months ago

    Shiflin I cant create an account in user testing app,its showing that “something went wrong”

Latest UserTesting status updates

Missing metrics information for mobile website sessions

Minor Resolved

July 10, 2024 · lasted 2 days

We are getting some reports of missing metrics for sessions done with mobile devices. Our team is investigating the issue at the moment. We will continue informing as soon as we have updates.

There is an issue preventing the Audience tab from loading in all Surveys

Minor Resolved

July 04, 2024 · lasted about 3 hours

We are currently investigating an issue preventing the Audience tab from loading in all Surveys.

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UserTesting outages in the last 30 days

Number of Incidents

5 issues

Last incident

10 days ago

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Major Outages Notifications

IsDown monitors UserTesting for major outages. A major outage is when UserTesting experiences a critical issue that severely affects one or more services/regions. When UserTesting marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors UserTesting status page for minor outages. A minor outage is when UserTesting experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in UserTesting status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

UserTesting publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors UserTesting and all their 54 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

UserTesting and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

Frequently Asked Questions

Is UserTesting down today?

UserTesting is currently operational. In the last 24 hours, there were 0 outages reported. IsDown continuously monitors the UserTesting status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest UserTesting outages, issues and problems' at the top of the page.

When was the last UserTesting outage?

UserTesting last outage was on July 10, 2024 with the title "Missing metrics information for mobile website sessions"

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Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor UserTesting and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled. Check more details in here.

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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