Outage in UserTesting
Email notifications for scheduled live conversations are temporarily unavailable.
Resolved MinorIncident Report
Summary AI Generated
For approximately 1.8 hours, UserTesting experienced an issue where email notifications for scheduled live conversations were not being delivered to customers as expected. The problem was identified and a fix was implemented within the incident window. The incident was fully resolved with no further issues reported.
We're currently investigating an issue affecting email notifications for live conversation scheduling. Customers may not receive these emails as expected. We'll continue to share updates here as our investigation progresses.
Components affected
UserTesting Internal ToolsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 06/29/2026 11:37AM
This incident has been resolved.
MONITORING
19 days ago - at 06/29/2026 10:58AM
We are continuing to monitor for any further issues.
MONITORING
19 days ago - at 06/29/2026 10:58AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
19 days ago - at 06/29/2026 10:35AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
19 days ago - at 06/29/2026 09:50AM
We're currently investigating an issue affecting email notifications for live conversation scheduling. Customers may not receive these emails as expected. We'll continue to share updates here as our investigation progresses.
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