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Outage in UserTesting

Issues when resuming or launching studies in the platform

Resolved Major
October 14, 2026 - Started about 16 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

UserTesting experienced a major incident lasting approximately 1.1 hours in which users were unable to resume or launch studies on the platform. The Test Launch Flow component was affected, blocking research activity during that period. A fix was implemented and the incident was fully resolved after a brief monitoring period.

We are aware of issues blocking resuming or launching studies in the platform. Our team has identified the issue and is working on a solution that will restore the system shortly. Apologies for the inconvenience and thank you for your patience.
Components affected
UserTesting Test Launch Flow

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Latest Updates ( sorted recent to last )
RESOLVED about 15 hours ago - at 10/14/2026 04:35PM

The incident has been resolved.

MONITORING about 16 hours ago - at 10/14/2026 04:16PM

A fix has implemented and studies should be able to be launched and resumed now. We will be monitoring the situation to ensure there is no further impact.

IDENTIFIED about 16 hours ago - at 10/14/2026 03:34PM

We are aware of issues blocking resuming or launching studies in the platform. Our team has identified the issue and is working on a solution that will restore the system shortly. Apologies for the inconvenience and thank you for your patience.

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