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Outage in UserTesting

Exports are not working for new UserTesting studies

Resolved Major
September 14, 2026 - Started 21 days ago - Lasted about 16 hours
Official incident page

Incident Report

Summary AI Generated

Exports failed for new UserTesting studies, with Study Results also loading slowly or not at all for approximately 16 hours. The issue was identified, a fix was implemented, and the incident was fully resolved after a monitoring period.

Thank you for your patience. We are still investigating. Along with Exports not working, Results in general may load more slowly than usual, if at all. Again, we apologize for the trouble this is causing. We are working as quickly as possible to resolve this issue. We will keep you posted.
Components affected
UserTesting Study Results

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Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 09/15/2026 08:46AM

This incident has been resolved.

MONITORING 21 days ago - at 09/14/2026 07:29PM

We are continuing to monitor for any further issues.

MONITORING 21 days ago - at 09/14/2026 07:29PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 21 days ago - at 09/14/2026 07:06PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 21 days ago - at 09/14/2026 04:53PM

Thank you for your patience. We are still investigating. Along with Exports not working, Results in general may load more slowly than usual, if at all. Again, we apologize for the trouble this is causing. We are working as quickly as possible to resolve this issue. We will keep you posted.

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