Outage in UserTesting
Customers are unable to join Live Conversations with Notetaking
Resolved MajorIncident Report
Summary AI Generated
**UserTesting Live Conversations Outage – August 3, 2026** For approximately 3.5 hours, users were unable to join Live Conversations with note-taking enabled or as a co-moderator, with an error triggered upon attempting to join. Joining without note-taking via Zoom's desktop app and joining as a hidden observer remained functional throughout the incident. A fix was identified and implemented, with the incident fully resolved at 5:15 PM PT.
An error is triggered when a user tries to join a live conversation with note-taking or as a co-moderator.
Joining without note taking using Zoom's desktop application works as expected.
Joining as a hidden observer also works.
Components affected
UserTesting Live ConversationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 08/04/2026 12:15AM
This incident has been resolved.
MONITORING
3 days ago - at 08/04/2026 12:10AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 days ago - at 08/03/2026 10:10PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
3 days ago - at 08/03/2026 08:48PM
An error is triggered when a user tries to join a live conversation with note-taking or as a co-moderator.
Joining without note taking using Zoom's desktop application works as expected.
Joining as a hidden observer also works.
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