Outage in USG

Network Outages Impacting USG Systems and Services

Resolved Minor
March 12, 2024 - Started about 2 months ago - Lasted about 17 hours
Official incident page

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Outage Details

Information Technology Services (ITS) experienced a brief Network outage. Affected users may have experienced problems with access to systems and services hosted at ITS. Updates will be posted here as they become available.
Components affected
USG Fort Valley State University USG Albany State University (QPROD) USG Atlanta Metropolitan State College (QPROD) USG Dalton State College USG GeorgiaVIEW Online Learning Environment (QPROD) USG Georgia Gwinnett College USG Georgia Student Finance Commission USG Savannah State University (QPROD) USG Georgia Highlands College USG USO Shared Services Center USG ARCNAS USG GeorgiaFIRST PeopleSoft Financials USG One Connect – Benefits: Alight USG Augusta University Financials USG Abraham Baldwin Agricultural College USG Georgia College and State University (QPROD) USG GALILEO USG Augusta Health eShop USG East Georgia State College USG Abraham Baldwin Agricultural College USG Abraham Baldwin Agricultural College USG One Connect – HPLAY USG FS1 File Sharing Service USG GIL USG Middle Georgia State University USG One Connect – Core Practitioner USG Georgia Archives USG Historical Organizations Directory USG Virtual Vault USG USO Atlanta Office USG Web Services (www.usg.edu) USG TeamMate Audit Management System USG University of North Georgia USG ITS Data Center (DB300) USG Gordon State College USG Valdosta State University USG Georgia Law Reapportionment Office USG Georgia Gwinnett College USG Gordon State College USG University of Georgia (QPROD) USG Georgia Southern University USG Middle Georgia State University USG Technology Store USG Georgia Department of Audits USG University of North Georgia (XPROD) USG University of West Georgia (XPROD) USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices) (XPROD) USG One Connect – Database USG GeorgiaFIRST Marketplace UIT USG Savannah State University USG South Georgia State College (QPROD) USG Georgia College & State University USG Georgia Southwestern State University USG USO Cybersecurity Alerts USG Clayton State University (XPROD) USG Clayton State University USG Georgia Southwestern State University (XPROD) USG East Georgia State College (XPROD) USG College of Coastal Georgia (XPROD) USG Georgia Institute of Technology USG Georgia Southern University USG Finding Aids USG Valdosta State University (XPROD) USG Fort Valley State University USG College of Coastal Georgia USG University of West Georgia USG Human Resources Office of Organizational Development (XPROD) USG Albany State University USG PeachNet Cloud Backup USG FPLAY USG Georgia Gwinnett College USG Atlanta Metropolitan State College USG Training Initiatives (QPROD) USG One Connect – Employee and Manager Self-Service USG Georgia Southern University USG Identity Proxy USG Kennesaw State University (QPROD) USG Augusta University USG USO Athens Office USG Georgia College and State University USG Clayton State University USG Valdosta State University USG College of Coastal Georgia USG Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD) USG Albany State University USG One Connect- Careers Applicant Access USG Fort Valley State University (XPROD) USG AUFPLAY USG USO VPN USG Savannah State University USG Content Manager USG Dalton State College (XPROD) USG Kennesaw State University USG Albany State University USG South Georgia State College USG Competency Based Education (XPROD) USG PeachNet Virtual Data Center USG GeorgiaFIRST Marketplace USG Abraham Baldwin Agricultural College (XPROD) USG Atlanta Metropolitan State College USG South Georgia State College USG Georgia State University USG UGA Data Center (Boyd) USG Status Page USG GeorgiaVIEW Online Learning Environment (XPROD) USG GeorgiaVIEW Community (QPROD) USG Savannah State University USG Augusta University USG Columbus State University USG College of Coastal Georgia USG Columbus State University USG Atlanta Metropolitan State College USG Georgia Southwestern State University USG Middle Georgia State University USG Gordon State College (QPROD) USG Georgia State University (XPROD) USG South Georgia State College USG Middle Georgia State University (XPROD) USG University of Georgia USG GIL Express USG One Connect – Benefits: Retirement @ Work USG Dalton State College USG Georgia Gwinnett College (QPROD) USG One Connect - HPRE USG East Georgia State College USG University of West Georgia USG Georgia Department of Transportation USG Georgia Public Library Service USG Columbus State University (XPROD) USG Georgia Southwestern State University USG USO BoardEffect USG Columbus State University USG Apogee USG USO SharePoint / OneDrive USG USO Teams USG USO Telephone System USG USO Email and Calendar USG Data Warehouse and Business Intelligence USG GA DOE K-12 Network USG GAfutures USG Georgia ONmyLINE USG INGRESS Registration Sharing System USG MOVEit Managed File Transfer USG ServiceNow USG USO SSO USG Georgia Highlands College (QPROD) USG Dalton State College USG Fort Valley State University USG USO Corporate Applications
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/13/2024 01:53PM

After the maintenance was completed last night at 11:30 p.m. Information Technology Services (ITS) has confirmed the stability of the Network. The system should continue operating normally.

In the event that you experience any further issues with Network access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

MONITORING about 2 months ago - at 03/12/2024 10:01PM

The cause was an unexpected firewall issue causing a loss of OSPF adjacency. Emergency maintenance is scheduled to correct the problem tonight at 11:00 p.m.

MONITORING about 2 months ago - at 03/12/2024 09:23PM

Information Technology Services (ITS) experienced a brief Network outage. Affected users may have experienced problems with access to systems and services hosted at ITS.

Updates will be posted here as they become available.

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