Number of Incidents
0 outages
Since last incident
54 days
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Major · about 2 months ago · lasted about 1 hour
Partial outage in UXCam dashboard
We are currently investing an issue with the UXCam dashboard (app.uxcam.com) not serving requests.
Minor · 3 months ago · lasted about 2 hours
Outage/Degraded performance issue in UXCam Dashboard
We are investigating a degraded performance issue with the dashboard frontend (app.uxcam.com).
Minor · started 9 months ago
Partial outage in session processing
During an infrastructure migration process, we faced an unexpected downtime of around 15 mins. This impacted the upload of sessions from the devices. The change has been reverted and the system is operating in a normal state. The sessions that failed to upload during the time of the issue have started to upload, and due to the burst of traffic, we are facing delays in sessions getting processed. Our system is catching up. We will keep you all posted.
Minor · started 12 months ago
Delay in sessions to appear in the UXCam Dashboard
We are observing delays in sessions appearing on the dashboard. The team is already on it. From initial investigation, we don't think there has been any loss in the data.
Minor · started about 1 year ago
We faced issues with Query Engine, which impacted our application dashboard. This issue was caused by the AWS cloud service not being able to provide the compute instances to lunch and scale-up our query engine.
Minor · started about 1 year ago
On July 28, 2022, during a routine deployment, we faced an unexpected outage that led to the UXCam Dashboard being unavailable from 7:31 am to 8:20 am (UTC). We identified the cause and implemented the fix, and were able to recover the system. We apologize for any inconvenience that this has caused.
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