Outage in Vee24

Service Performance Issues for UK Users

Resolved Minor
November 10, 2023 - Started 6 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Hello. One of our hosting services (Azure) is currently experiencing service issues within Europe. This will potentially be affecting our UK users; customers may experience difficulty using LiveHelp and starting engagements. As of now US clients should not be affected. We are monitoring the situation and will share more information when we have it.
Components affected
Vee24 Static (static.vee24.com) Vee24 Video Relay Vee24 Updates (updates.vee24.com) Vee24 Agent Monitor (dashboard.vee24.com) Vee24 WebRTC Vee24 Customer Web Services (LiveHelp - web.vee24.com) Vee24 ChatBots Vee24 Reporting Vee24 REST API (api.vee24.com) Vee24 Web Audio Relay Vee24 Agent Application Web Services (Software) Vee24 Agent Application Web Services (Browser) Vee24 External Integrations Vee24 CMS (my.vee24.com) Vee24 LiveHelp (CSS Themes)
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/10/2023 01:53PM

We have not observed any additional issues related to the original problem with our hosting service.

MONITORING 6 months ago - at 11/10/2023 11:55AM

The issue with our hosting service has been mitigated from about 10.30 UK time. Clients should not be having any issues, although we are continuing to monitor.

INVESTIGATING 6 months ago - at 11/10/2023 10:43AM

Update: this service performance issue may also be affecting US clients.

INVESTIGATING 6 months ago - at 11/10/2023 10:28AM

Hello. One of our hosting services (Azure) is currently experiencing service issues within Europe. This will potentially be affecting our UK users; customers may experience difficulty using LiveHelp and starting engagements. As of now US clients should not be affected.

We are monitoring the situation and will share more information when we have it.

Latest Vee24 outages

Intermittent LiveHelp service - over 1 year ago
11.8.1 Updates - over 1 year ago
11.7.2 Update Release Dates - over 1 year ago
11.0.0 Update - EU Environment - Postponement - about 4 years ago
Performance Issues with accepting and closing engagements - over 4 years ago

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