Outage in Veeva

Vault Service Disruption on POD Veeva Vault

Resolved Minor
April 22, 2024 - Started 11 days ago - Lasted about 2 hours
Official incident page

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Outage Details

All Veeva Vault PODs are currently experiencing a service disruption. Veeva engineering teams are working to return the service to normal as quickly as possible.
Components affected
Veeva VA-US Veeva VA-US-2 Veeva VA-AP-SBX Veeva VA-US-SBX Veeva VA-EU-SBX Veeva VA-EU Veeva VA-EU-3 Veeva VA-EU-5 Veeva VA-US-3 Veeva VA-EU-2 Veeva VA-EU-6 Veeva VA-EU-4 Veeva VA-AP Veeva VV1-1135 Veeva VV3-3124 Veeva VV1-7 Veeva VV1-1073 Veeva VV1-1122 Veeva VV1-1124 Veeva VV1-9 Veeva VV2-41 Veeva VV1-1150 Veeva VV1-1151 Veeva VV1-1160 Veeva VV2-2121 Veeva VV1-1136 Veeva VV2-2126 Veeva VV1-1137 Veeva VV1-1138 Veeva VV2-2133 Veeva VV1-1052 Veeva VV2-2127 Veeva VV1-1068 Veeva VV1-1132 Veeva VV1-43 Veeva VV1-8 Veeva VV2-35 Veeva VV1-14 Veeva VV1-15 Veeva VV2-2060 Veeva VV3-3064 Veeva VV1-1065 Veeva VV1-1066 Veeva VV1-1067 Veeva VV1-1152 Veeva VV1-1053 Veeva VV1-26 Veeva VV2-2047 Veeva VV1-1121 Veeva VV1-1140 Veeva VV1-1094 Veeva VV1-1110 Veeva VV1-1128 Veeva VV1-1130 Veeva VV1-1131 Veeva VV3-33 Veeva VV2-27 Veeva VV3-34 Veeva VV1-3 Veeva VV2-28 Veeva VV3-3048 Veeva VV2-32 Veeva VV1-1126 Veeva VV3-3099 Veeva VV1-11 Veeva VV2-44 Veeva VV3-3120 Veeva VV1-12 Veeva VV3-3096 Veeva VV2-2070 Veeva VV1-18 Veeva VV2-2072 Veeva VV1-19 Veeva VV2-2075 Veeva VV1-21 Veeva VV2-2080 Veeva VV1-24 Veeva VV2-2091 Veeva VV1-4 Veeva VV2-29 Veeva VV1-5 Veeva VV2-30 Veeva VV3-3057 Veeva VV1-6 Veeva VV1-13 Veeva VV2-2050 Veeva VV1-40 Veeva VV2-2120 Veeva VV1-42 Veeva VV1-1054 Veeva VV1-1074 Veeva VV1-1076 Veeva VV2-2097 Veeva VV1-38 Veeva VV2-2098 Veeva VV1-1045 Veeva VV1-16 Veeva VV2-2063 Veeva VV3-3125 Veeva VV2-2095 Veeva VV1-1046 Veeva VV2-2124 Veeva VV1-1049 Veeva VV2-2125 Veeva VV1-1051 Veeva VV2-2128 Veeva VV1-1055 Veeva VV2-2129 Veeva VV1-1058 Veeva VV2-2130 Veeva VV2-2131 Veeva VV1-1062 Veeva VV2-2132 Veeva VV1-1077 Veeva VV1-1069 Veeva VV1-1078 Veeva VV1-1079 Veeva VV1-1082 Veeva VV1-1084 Veeva VV2-2134 Veeva VV1-1142 Veeva VV1-1144 Veeva VV1-1146 Veeva VV1-1149 Veeva VV1-20 Veeva VV3-3086 Veeva VV1-1133 Veeva VV1-25 Veeva VV1-1081 Veeva VV1-2 Veeva VV2-2085 Veeva VV2-31 Veeva VV3-3122 Veeva VV2-10 Veeva VV1-1 Veeva VV1-39 Veeva VV1-1061 Veeva VV3-3123 Veeva VV1-1111 Veeva VV1-1120 Veeva VV1-1153 Veeva VV1-1154 Veeva VV1-1155 Veeva VV1-1156 Veeva VV1-1157 Veeva VV2-2083 Veeva VV1-1088 Veeva VV1-1089 Veeva VV2-2056 Veeva VV1-1129 Veeva VV1-23 Veeva VV2-2087 Veeva VV1-1145 Veeva VV2-2122
Latest Updates ( sorted recent to last )
INFORMATIONAL 11 days ago - at 04/22/2024 01:41PM

All Veeva Vault PODs are currently experiencing a service disruption. Veeva engineering teams are working to return the service to normal as quickly as possible.

INFORMATIONAL 11 days ago - at 04/22/2024 02:21PM

Current work has started to resolve a possible issue on the Authentication Servers.  An update will be provided in the next 30 minutes.

INFORMATIONAL 11 days ago - at 04/22/2024 02:23PM

We are gradually restoring Vault services to the PODs in a manner that helps to avoid additional issues.  Thank you for your patience as we work diligently to resolve the issue.

INFORMATIONAL 11 days ago - at 04/22/2024 02:58PM

Intermittently seeing issues across several PODs.  Initiated a brief outage across all PODs to apply a change across all PODs.  A further update will be provided within 30 minutes.  

INFORMATIONAL 11 days ago - at 04/22/2024 03:16PM

PODs are currently undergoing preliminary testing before service is restored.

INFORMATIONAL 11 days ago - at 04/22/2024 03:33PM

Initial testing is completing on each POD.  We are currently starting to restore service to the PODs by region.  We are continuing to monitor as each POD comes online.  Thank you again for your patience.

INFORMATIONAL 11 days ago - at 04/22/2024 03:42PM

Service has been restored across all regions, all PODs.  We will continue to monitor the performance stability and provide an initial update regarding root cause shortly.

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