Outage in vGRID Cloud Services

vGRID Cloud Platform Issue

Resolved Minor

February 14, 2022 - Started about 2 years ago - Lasted about 1 month
Official incident page

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Outage Details

We are currently experiencing an issue within our Hamilton Cloud Platform where new VM's cannot be deployed or resources changed on existing VM. We are working with our Vendor (VMware) to identify and resolve this issue as soon as we can. Should you have any urgent changes to your virtual server, please contact Support Desk for assistance.

Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 02/14/2022 04:29AM

Our vendor has been able to determine the root cause of the issue - there was a duplicate entry in the database.

This has now been resolved and we have confirmed that full functionality has been restored.

INVESTIGATING about 2 years ago - at 02/14/2022 02:23AM

We are currently experiencing an issue within our Hamilton Cloud Platform where new VM's cannot be deployed or resources changed on existing VM.
We are working with our Vendor (VMware) to identify and resolve this issue as soon as we can. Should you have any urgent changes to your virtual server, please contact Support Desk for assistance.

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