Outage in vGRID Cloud Services

vGRID Internet Service

Resolved Minor
January 26, 2023 - Started about 2 years ago - Lasted 1 day
Official incident page

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Outage Details

There are currently two outages with our upstream provider that occurred at 16:37 PM this afternoon caused by a potential fibre strike. All affected services have redundant paths that are up and running. There has been no impact to our services being delivered by vGRID. The two outage are: > Primary connection between Tauranga and Hamilton -- this has failed over to the secondary connection. > Secondary Internet connection for Hamilton Data Center -- primary internet connections are up and running. While this will not impact any of our services, we are at a slightly heighten risk due to the reduced redundancy. We will continue to monitor this situation through to resolution.
Components affected
vGRID Cloud Services vGRID Cloud Platform - Hamilton vGRID Cloud Services vGRID FTP Containers - Hamilton vGRID Cloud Services UFB Network - Tauranga/BOP vGRID Cloud Services vGRID Cloud Connect - Hamilton vGRID Cloud Services Customer Portal vGRID Cloud Services vGRID Voice Services vGRID Cloud Services vGRID Cloud Backup Portal - Hamilton vGRID Cloud Services Partner Portal vGRID Cloud Services vGRID Protect - Hamilton vGRID Cloud Services UFB Network - Waikato
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 01/27/2023 07:21AM

The fibre has now been repaired and has been back online for the past hour. We are now back to have fully redundant links again.

MONITORING about 2 years ago - at 01/26/2023 04:44AM

There are currently two outages with our upstream provider that occurred at 16:37 PM this afternoon caused by a potential fibre strike. All affected services have redundant paths that are up and running. There has been no impact to our services being delivered by vGRID.
The two outage are:
> Primary connection between Tauranga and Hamilton -- this has failed over to the secondary connection.
> Secondary Internet connection for Hamilton Data Center -- primary internet connections are up and running.

While this will not impact any of our services, we are at a slightly heighten risk due to the reduced redundancy. We will continue to monitor this situation through to resolution.

Latest vGRID Cloud Services outages

Windows 2022 Server will cease to boot with security violation error - almost 2 years ago
vGRID IaaS Host failure - Hamilton Cloud Platform - about 2 years ago
vGRID UFB - about 2 years ago
vGRID Voice Services - about 2 years ago
Issue with Hamilton vCenter Server - over 2 years ago

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