Outage in VictorOps

On-Call SSO iOS Mobile App log-in disruption

Resolved Major
December 16, 2023 - Started 5 months ago - Lasted 3 days
Official incident page

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Outage Details

We are currently investigating an issue with iOS mobile SSO log-in. For immediate access to Splunk On-Call please use the Web Client until we can identify the root cause of this issue. Again, this is only affecting iOS mobile. Thanks your your patience while we troubleshoot this issue.
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/19/2023 12:19AM

This incident has been resolved. All On-Call systems are operational. Thank you for your patience while we completed our testing.
For questions regarding this incident, please contact Splunk On-Call Support:
https://help.victorops.com/knowledge-base/how-to-contact-splunk-on-call-support/

MONITORING 5 months ago - at 12/16/2023 07:08PM

We are still monitoring the status of this incident. Testing continues. All systems are operational.

MONITORING 5 months ago - at 12/16/2023 09:13AM

We continue to monitor the issue but have moved our iOS SSO Mobile login back to operational status. Thanks again for your patience while we continue to work the root cause of this issue to ground.

MONITORING 5 months ago - at 12/16/2023 09:10AM

We are continuing to monitor for any further issues.

MONITORING 5 months ago - at 12/16/2023 08:45AM

We've identified the issue and have implemented a fix. Moving this incident to a monitoring status. iOS SSO mobile login should now be available. Updates to follow.

Apologies again for any inconvenience.

INVESTIGATING 5 months ago - at 12/16/2023 08:02AM

We are currently investigating an issue with iOS mobile SSO log-in. For immediate access to Splunk On-Call please use the Web Client until we can identify the root cause of this issue. Again, this is only affecting iOS mobile. Thanks your your patience while we troubleshoot this issue.

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