Outage in Vonage

Potential disruptions with WhatsApp On-Premise API

Resolved Minor
March 28, 2023 - Started about 2 years ago - Lasted about 18 hours
Official incident page

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Outage Details

We are currently investigating disruptions with WhatsApp On-Premise API. This may cause message delivery on WhatsApp Business API. This issue started at March 28th, 2023. Our engineering teams are investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/29/2023 01:51PM

This issue has been resolved.

The following services were impacted from [28-03-2023 16:08] UTC until [29-03-2023 12:45] UTC.

Messages API: WhatsApp Onpremise Numbers

All services have been restored.
Please let support@api.vonage.com know if you continue to experience problems with this.
A post-mortem will be published in the next few days.

IDENTIFIED about 2 years ago - at 03/29/2023 07:20AM

Please be advised that the potential disruptions from WhatsApp Business API are still being investigated by the Meta team. We will keep you updated on any progress.

INVESTIGATING about 2 years ago - at 03/28/2023 07:35PM

We are currently investigating disruptions with WhatsApp On-Premise API. This may cause message delivery on WhatsApp Business API. This issue started at March 28th, 2023. Our engineering teams are investigating the issue.

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