Outage in WatchGuard

2023-06-27 - GLOBAL - Downloaded CSV device reporting errors

Resolved Minor
June 27, 2023 - Started 11 months ago - Lasted about 8 hours
Official incident page

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Outage Details

We're investigating errors on our Device Reporting service impacting some downloaded CSV reports. We'll post our next update in 30min, if not sooner.
Components affected
WatchGuard Dashboards and Reports:::APAC WatchGuard Dashboards and Reports:::EMEA WatchGuard Dashboards and Reports:::AMER
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/28/2023 07:30AM

We are no longer experiencing errors in the functionality of downloaded CSV reports and this incident is now resolved. The service is operating normally at this time.

MONITORING 11 months ago - at 06/28/2023 07:23AM

We are continuing to monitor for any further issues.

MONITORING 11 months ago - at 06/28/2023 07:18AM

Our systems show the functionality of downloaded CSV reports is back to normal and we're monitoring to ensure system stability. We'll post our next update in 30, if not soon.

IDENTIFIED 11 months ago - at 06/28/2023 12:35AM

Our teams are working to restore the normal functionality of all downloaded CSV reports and we apologize for the impact this event has caused. We'll post our next update within 6 hours. Thank you for your patience.

IDENTIFIED 11 months ago - at 06/27/2023 11:58PM

We continue to work on errors with our Device Reporting service impacting some downloaded CSV reports and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.

INVESTIGATING 11 months ago - at 06/27/2023 11:29PM

We're investigating errors on our Device Reporting service impacting some downloaded CSV reports. We'll post our next update in 30min, if not sooner.

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