Outage in WatchGuard

2024-05-17 - GLOBAL - Delay in the Endpoint telemetry logs processing

Resolved Minor
May 17, 2024 - Started over 1 year ago - Lasted 1 day
Official incident page

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Outage Details

We're investigating the delay in the Endpoint telemetry logs processing. Once we determine the impact and scale of this issue, we'll post our next update in 60 minutes, if not sooner.
Components affected
WatchGuard Administration:::GLOBE
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/18/2024 12:53PM

This incident has been resolved and the service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.

MONITORING over 1 year ago - at 05/18/2024 12:30PM

We are no longer experiencing the delay in the Endpoint telemetry logs processing. We continue monitoring to ensure system stability. We'll post our next update in 30min, if not sooner.

IDENTIFIED over 1 year ago - at 05/18/2024 06:54AM

The Endpoint telemetry is still 50 minutes delayed, data is still being processed. We expect all data to be processed at 2024-05-18 13:00 UTC. We are sorry for any inconvenience this may have caused you or your customers and thank you for your patience.

IDENTIFIED over 1 year ago - at 05/17/2024 09:38PM

The Endpoint telemetry log processing is unfortunately taking longer than we had originally anticipated. We are now projecting the system will be caught up by 2024-05-18 07:00 UTC. We apologize for the inconvenience this may have caused you or your customers and we thank you for your patience.

IDENTIFIED over 1 year ago - at 05/17/2024 02:00PM

The Endpoint telemetry log processing is still delayed. Our current estimates show the system will be caught in 8 hours. We'll post our next update by 2024-05-17 22:00 UTC.

IDENTIFIED over 1 year ago - at 05/17/2024 01:07PM

We have identified the problem and a fix has been implemented. However, we are experiencing delays and expect a full recovery in the next few hours. We will post our next update in 60 minutes, if not sooner. Thank you for your patience.

INVESTIGATING over 1 year ago - at 05/17/2024 12:00PM

We're still investigating the delay in the Endpoint telemetry logs processing. We apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.

INVESTIGATING over 1 year ago - at 05/17/2024 11:01AM

We're investigating the delay in the Endpoint telemetry logs processing. Once we determine the impact and scale of this issue, we'll post our next update in 60 minutes, if not sooner.

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