Outage in Weave

Voicemail Notifications Error

Resolved Minor
February 13, 2024 - Started 3 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently investigating an issue where offices are receiving voicemail notifications, but when checking voicemails nothing is showing.
Components affected
Weave Desktop Application
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/13/2024 07:50PM

This incident has been resolved.

MONITORING 3 months ago - at 02/13/2024 04:30PM

A fix has been deployed to address the issue.
Our teams are monitoring the fix to ensure the issue is resolved.
If you continue to see the error, please restart the Weave Desktop Application.

MONITORING 3 months ago - at 02/13/2024 03:27PM

A fix has been deployed to address the issue.
Our teams are monitoring the fix to ensure the issue is resolved.
No action is needed by customers at this time.

INVESTIGATING 3 months ago - at 02/13/2024 03:11PM

We’re seeing slow load times for call records and voicemails, and about 10% of requests are failing altogether.
The issues have been identified and we are working on a resolution.
For now, customers should be able to reload the page and get it to load but will see delays in notification times for new voicemails.

INVESTIGATING 3 months ago - at 02/13/2024 01:43PM

We are currently investigating an issue where offices are receiving voicemail notifications, but when checking voicemails nothing is showing.

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