Outage in Webroot

BCTI/BCAP6 API | Degraded Performance [Sydney, Tokyo, Mumbai, Ireland]

Resolved Major
April 29, 2023 - Started 12 months ago - Lasted 4 days
Official incident page

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Outage Details

BCTI API url_getinfo in Tokyo, Sydney, Mumbai, and Ireland has a partial outage.
Components affected
Webroot BrightCloud Threat Intelligence Platform
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/04/2023 04:32AM

The full functionality of Tokyo, Sydney, Mumbai and Ireland has been restored. The incident has been resolved.

INVESTIGATING 12 months ago - at 05/02/2023 03:48AM

BCTI APIs and BCAP6 APIs in Tokyo, Mumbai, Sydney, and Ireland are experiencing degraded performance. We are investigating this issue.

INVESTIGATING 12 months ago - at 05/02/2023 12:25AM

The full functionality of Mumbai and Ireland has been restored. For Tokyo and Sydney regions, restoring the full functionality for BCTI APIs and BCAP6 APIs are currently being worked on and may continue to experience degraded performance at this time.

INVESTIGATING 12 months ago - at 04/29/2023 10:52PM

BCTI APIs and BCAP6 APIs in Tokyo, Mumbai, Sydney, and Ireland are experiencing degraded performance. We are investigating this issue.

INVESTIGATING 12 months ago - at 04/29/2023 06:23PM

Due to ongoing issues related to the recent up maintenance in the Mumbai, Ireland, Tokyo, and Sydney regions, all traffic is currently being routed to the US regions. There may be increased latency until this issue is resolved. We will provide updates as necessary.

INVESTIGATING 12 months ago - at 04/29/2023 05:35PM

BCTI API url_getinfo in Tokyo, Sydney, Mumbai, and Ireland has a partial outage.

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