This chart provides user-reported problems for Webroot in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official Webroot status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Webroot outages and possible affected you.
Minor Resolved · started about 1 month ago
ip/getgeofile not returning full file
BrightCloud Threat Intelligence (BCTI) API method ip/getgeofile is experiencing a partial outage. Our team is investigating and working on a speedy resolution.
Minor Resolved · started 3 months ago
Intermittent Authorization Failures.
BCTI Services are returning Intermittent Authorization Failures. Issues resolved Nov 8, 1:00p PT.
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Minor Resolved · started 3 months ago
BCTI API requests experienced performance degradation
BrightCloud Threat Intelligence (BCTI) APIs request experienced degraded performance. This incident lasted approximately 25 minutes.
Minor Resolved · started 5 months ago
Brightcloud Threat Intelligence is currently undergoing maintenance. Some service may not be available for the next few hours. We appreciate your patience.
Minor Resolved · started 9 months ago
Incorrect Site Status - Webroot Management Console
We are aware of an issue where some sites are showing as expired incorrectly. Investigation is ongoing and we shall provide an update as soon as we have one.
Minor Resolved · started 10 months ago
DNS Protection Latency- Central and Western US Regions
We are experiencing higher than normal latency in the Central and Western US regions that may affect DNS resolution performance. This does not impact any DNS Protection Agents, but rather only network resolution. We are actively looking into this issue and will post an update as soon as we have more information
Minor Resolved · started 11 months ago
Wifi Security VPN Access Issues
Some users are reporting an inability to login or connect with the Wifi Security application. After further investigation, the issue was identified as a system outage with one of our service providers. We are currently working with the service provider to restore access to the Wifi Security application and all of its features. During this period, users may experience issues logging in to the Wifi Security application or successfully establishing a connection to the VPN servers. We will update this status page once the issue is resolved
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