Outage in Webroot

Support Ticketing via Email

Resolved Minor
December 29, 2023 - Started 5 months ago - Lasted about 1 month
Official incident page

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Outage Details

We are aware of an issue that is preventing updates to tickets via email, please use the Management Console to update or create any tickets. We will update this incident once we have more information.
Components affected
Webroot Management Consoles
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/31/2024 11:56AM

This incident has been resolved.

IDENTIFIED 4 months ago - at 01/19/2024 01:49PM

The issue has been identified and we are testing a fix internally. A further update will be posted once we plan on making the change to production.

INVESTIGATING 5 months ago - at 12/29/2023 04:50PM

We are aware of an issue that is preventing updates to tickets via email, please use the Management Console to update or create any tickets.

We will update this incident once we have more information.

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