Outage in WeGift

Sierra US orders are failing

Resolved Minor

March 20, 2023 - Started about 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue causing some orders of Sierra US (SIERRA-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Components affected

WeGift Gift Processing

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 03/20/2023 04:41AM

This incident has been resolved.

MONITORING about 1 year ago - at 03/20/2023 03:41AM

We believe the product is now working as expected, and have re-enabled it in our catalogue. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 1 year ago - at 03/20/2023 02:39AM

We are currently investigating an issue causing some orders of Sierra US (SIERRA-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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