Is WithSecure Down? WithSecure status is a major outage

Upgrading to WithSecure Policy Manager 16 treated as fres.... More details & updates
Active Outage - started 2 days ago
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Stats for WithSecure official incidents in the last 30 days

Number of Incidents

3 outages

Since last incident

1 days

Users reports for WithSecure in the last 12 hours

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Stay on top of WithSecure's current and past outages

WithSecure outages in the last 30 days per day

Minor · started 2 days ago

Upgrading to WithSecure Policy Manager 16 treated as fresh installation if previous version is installed to a non-default path

We are investigating an issue where upgrading F-Secure Policy Manager 15.x to WithSecure Policy Manager 16 results in a fresh installation when F-Secure Policy Manager 15.x was installed in a non-default installation path. We are working on fixing the issue. If you have already performed the upgrade and encountered the issue, please follow these instructions: 1. Stop the PMS service using CMD: net stop wspms 2. Copy the content from ?:\Program Files (x86)\F-Secure\Management Server 5\data\events\ ?:\Program Files (x86)\F-Secure\Management Server 5\data\guts2\ ?:\Program Files (x86)\F-Secure\Management Server 5\data\h2db\ ?:\Program Files (x86)\F-Secure\Management Server 5\data\fspms.jks ?:\Program Files (x86)\F-Secure\Management Server 5\data\fspms.db.config ?:\Program Files (x86)\F-Secure\Management Server 5\data\fspms.proxy.config ?:\Program Files (x86)\F-Secure\Management Server 5\data\fspms-ca.jks ?:\Program Files (x86)\F-Secure\Management Server 5\data\sdata to C:\Prog...

Major · started about 1 month ago

Performance degradation after UlCore update 2023-08-22_01

We have received reports that some Windows servers running WithSecure Elements Endpoint Protection or WithSecure Business Suite Server Security are suffering from generally slow performance. This may manifest as users not being able to logon to terminal servers or some applications responding unusually slow. We are working to isolate the issue and resolve it. Please subscribe to this incident for status updates. We apologize for the inconvenience.

Minor · 1 day ago · lasted about 12 hours

Scans are failing on products using Security Cloud

Investigating - We are investigating an issue where clients of Cloud Protection for Salesforce may notice scan requests failing , this started at around 07:20 UTC , this could also have had minor impacts on Elements Collaboration Protection, with minor impact to Elements Endpoint Protection clients , where as request could have failed. Monitoring - As of 12:55 UTC a fix was released that upon rescan this should complete successfully and new connections fúnction as normal. Currently we have released the fix and we are monitoring the issue. Please subscribe to this incident for status updates. We apologize for the inconvenience.

Minor · 27 days ago · lasted 22 days

Software Updater detects cumulative update (KB5029263) for Windows 11 repeatedly even after update and restart.

Currently Software Updater detects cumulative update (KB5029263) for Windows 11 repeatedly even after update and restart. This issue only affects Windows 11. We apologize for the inconvenience and are working on fixing the issue.

Minor · about 2 months ago · lasted 7 days

WithSecure Elements Collaboration Protection may scan old emails and send alerts for detections in old emails

A subset of WithSecure Elements Collaboration Protection customers are receiving alerts for detections in old emails. We found that changes on Microsoft side caused the scanning of these older items. We continue investigating the issue. We apologize for the inconvenience caused.

Minor · 2 months ago · lasted 4 days

Login to Elements Security Center using newly created account end up with error 503

We have identified newly created Elements Security Center accounts have issue to login. Login will result in getting error "503 Service Temporarily Unavailable". We're in the process of identifying the root issue. We apologize for the inconvenience and are working on fixing the issue.

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Frequently Asked Questions

Is WithSecure down right now? What is WithSecure current status?
WithSecure seems to be having an outage. Check more details on the top of the page.
Was WithSecure down today?
WithSecure seems to be having problems. You can check the incident details on the top of the page. In the last 24 hours there was 0 outages.
I'm having issues with WithSecure, but the status is OK. What's going on?
There are a few things you can try:
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