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We continuously monitor the official WithSecure status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last WithSecure outages.
Minor · started 6 days ago
Increase in false positive detections since 22nd of March - HEUR/AGEN.13
We received a number of reports of increased false positive detections in the format of HEUR/AGEN.13* after a database update on the 22nd of March. We have rolled back the update and are working on a permanent solution. If you encounter false positives, please report them to us via https://www.withsecure.com/en/support/contact-support/submit-a-sample We apologize for the inconvenience caused.
Major Resolved · about 9 hours ago · lasted about 3 hours
Content not visible in WithSecure Partner Portal
We are investigating an issue where content is not visible in WithSecure Partner Portal, including access to our Academy. We apologize for the inconvenience.
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Minor Resolved · about 2 months ago · lasted 12 days
WithSecure Elements emails to Office365 recipients treated as Bulk by Microsoft filtering with a BCL score of 7
Some invitation or alert emails sent from withsecure.com domain address ([email protected]) are considered as BULK emails in MS Exchange Online Protection / O365 filtering. Microsoft EOP (Exchange Online Protection) is treating our device & user invitation emails as BULK with a BCL score of 7 which is the default threshold in Exchange Online Protection / O365 when these get quarantined to admin only quarantine (Not available for release in user managed quarantine view). At least these WithSecure emails are affected: -Account creation / password reset for WithSecure Elements -Account creation for WithSecure Partner Portal -Security Event alerts -New Device Installations links for WithSecure Elements Emails sent by WithSecure Elements Endpoint Detection and Response are not affected. We recommend administrators to implement the workaround shared in our knowledge base if having this issue: https://community.withsecure.com/en/kb/articles/29713-emails-sent-from-element...
Minor Resolved · 2 months ago · lasted 5 days
Memory leak in latest WithSecure Elements EDR / WithSecure Countercept Windows sensor
We have identified a memory leak in the latest WithSecure Countercept and WithSecure Elements Endpoint Detection and Response sensor driver, which is part of the Windows Sensor 2022.5 which was released to production on 16th of January 2023. The impact varies vastly host to host, some machines would barely notice this while others can degrade in a few days. This can be identified by observing the non paged memory pool growing. A workaround is: For Countercept: "C:\Program Files (x86)\F-Secure\MDR\Ultralight\sensor\1670403971\sensor_control.exe" --restart-sensor For Elements EDR: "C:\Program Files (x86)\F-Secure\PSB\Ultralight\sensor\1670403971\sensor_control.exe" --restart-sensor We are currently testing a new sensor version to resolve the issue.
Minor Resolved · 2 months ago · lasted 2 days
Intermittent network communication issues affecting proxy.f-secure.com
We are investigating intermittent network communication issues affecting proxy.f-secure.com. Affected by this incident are customers using the proxy.f-secure.com, e.g. in restrictive network environments. If you have not specifically configured our products to use proxy.f-secure.com, you are not affected by this incident.
Minor Resolved · 2 months ago · lasted about 19 hours
WithSecure Elements Collaboration Protection: Portal inaccessible, degraded scanning performance
We are investigating reports that WithSecure Elements Collaboration Protection portal is inaccessible. In addition, we are investigating a performance degradation, with scanning being slower than expected. Protection levels are not affected by this incident.
Minor Resolved · 3 months ago · lasted 4 days
Some automated emails not being sent
We are investigating an issue where some automated emails, such as password resets, registrations and other system-generated messages are not being sent.
User-reported problems for WithSecure in the last 12 hours. It's a collection of user reports from different sources.
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