Is WithSecure Down?

WithSecure status is a minor outage

Increase in false positive detections since 22nd of March.... See details
Outage started 6 days ago
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Latest WithSecure Official Outages

We continuously monitor the official WithSecure status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last WithSecure outages.

2 Outages in the last 7 days
2 Outages in the last 30 days
0 Days since last incident

Minor · started 6 days ago

Increase in false positive detections since 22nd of March - HEUR/AGEN.13

We received a number of reports of increased false positive detections in the format of HEUR/AGEN.13* after a database update on the 22nd of March. We have rolled back the update and are working on a permanent solution. If you encounter false positives, please report them to us via   We apologize for the inconvenience caused.

Major Resolved · about 9 hours ago · lasted about 3 hours

Content not visible in WithSecure Partner Portal

We are investigating an issue where content is not visible in WithSecure Partner Portal, including access to our Academy. We apologize for the inconvenience.

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Minor Resolved · about 2 months ago · lasted 12 days

WithSecure Elements emails to Office365 recipients treated as Bulk by Microsoft filtering with a BCL score of 7

Some invitation or alert emails sent from domain address ([email protected]) are considered as BULK emails in MS Exchange Online Protection / O365 filtering.  Microsoft EOP (Exchange Online Protection) is treating our device & user invitation emails as BULK with a BCL score of 7 which is the default threshold in Exchange Online Protection / O365 when these get quarantined to admin only quarantine (Not available for release in user managed quarantine view).   At least these WithSecure emails are affected:  -Account creation / password reset for WithSecure Elements  -Account creation for WithSecure Partner Portal  -Security Event alerts  -New Device Installations links for WithSecure Elements  Emails sent by WithSecure Elements Endpoint Detection and Response are not affected.  We recommend administrators to implement the workaround shared in our knowledge base if having this issue:

Minor Resolved · 2 months ago · lasted 5 days

Memory leak in latest WithSecure Elements EDR / WithSecure Countercept Windows sensor

We have identified a memory leak in the latest WithSecure Countercept and WithSecure Elements Endpoint Detection and Response sensor driver, which is part of the Windows Sensor 2022.5 which was released to production on 16th of January 2023. The impact varies vastly host to host, some machines would barely notice this while others can degrade in a few days. This can be identified by observing the non paged memory pool growing. A workaround is: For Countercept: "C:\Program Files (x86)\F-Secure\MDR\Ultralight\sensor\1670403971\sensor_control.exe" --restart-sensor For Elements EDR: "C:\Program Files (x86)\F-Secure\PSB\Ultralight\sensor\1670403971\sensor_control.exe" --restart-sensor We are currently testing a new sensor version to resolve the issue.

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Minor Resolved · 2 months ago · lasted 2 days

Intermittent network communication issues affecting

We are investigating intermittent network communication issues affecting Affected by this incident are customers using the, e.g. in restrictive network environments. If you have not specifically configured our products to use, you are not affected by this incident.

Minor Resolved · 2 months ago · lasted about 19 hours

WithSecure Elements Collaboration Protection: Portal inaccessible, degraded scanning performance

We are investigating reports that WithSecure Elements Collaboration Protection portal is inaccessible. In addition, we are investigating a performance degradation, with scanning being slower than expected. Protection levels are not affected by this incident.

Minor Resolved · 3 months ago · lasted 4 days

Some automated emails not being sent

We are investigating an issue where some automated emails, such as password resets, registrations and other system-generated messages are not being sent.

WithSecure problems reported by users

User-reported problems for WithSecure in the last 12 hours. It's a collection of user reports from different sources.

What is WithSecure?

WithSecure™ (previously F-Secure) is the strategic partner for businesses that want measurable cyber security outcomes through customised tools & solutions.

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Frequently Asked Questions

Is WithSecure down right now? What is WithSecure current status?
WithSecure seems to be having an outage. Check more details on the top of the page.
Was WithSecure down today?
WithSecure seems to be having problems. You can check the incident details on the top of the page. In the last 24 hours there was 1 outages.
I'm having issues with WithSecure, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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