Outage in WithSecure
WithSecure Elements MDR and EDR - download of attachments to incidents not possible
Resolved MinorIncident Report
We are currently investigating an issue where attachments to Incidents in WithSecure Elements MDR and EDR can not be downloaded in regions outside of Europe. WithSecure Countercept is not affected.
Need to monitor WithSecure outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 10/22/2025 01:42PM
The incident is resolved.
As of 6:57:24 AM UTC Administrators in non-European regions could not download attachments from incidents.
The effectiveness of investigative actions by our DRT team was impaired as attachments could not be retrieved.
However, containment and remediation jobs, such as deleting files, killing processes were not affected.
We deployed a fix at 12:35:41 UTC. Attachments are once again available for download.
INVESTIGATING
5 months ago - at 10/22/2025 01:10PM
We are currently investigating an issue where attachments to Incidents in WithSecure Elements MDR and EDR can not be downloaded in regions outside of Europe. WithSecure Countercept is not affected.
Latest WithSecure outages
Contact Support form not working - 9 days ago
WithSecure Elements might incorrectly show "Malware Protection disabled" after reboot - about 1 month ago
Contact Support form not working - about 1 month ago
Provisioning API is returning 503 Back-end server is at capacity error - about 2 months ago
WithSecure Elements portal: Profiles show incorrect settings and can not be saved - about 2 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
