Outage in WithSecure
WithSecure Elements MDR and EDR - download of attachments to incidents not possible
Resolved MinorIncident Report
We are currently investigating an issue where attachments to Incidents in WithSecure Elements MDR and EDR can not be downloaded in regions outside of Europe. WithSecure Countercept is not affected.
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Latest Updates ( sorted recent to last )
RESOLVED
about 11 hours ago - at 10/22/2025 01:42PM
The incident is resolved.
As of 6:57:24 AM UTC Administrators in non-European regions could not download attachments from incidents.
The effectiveness of investigative actions by our DRT team was impaired as attachments could not be retrieved.
However, containment and remediation jobs, such as deleting files, killing processes were not affected.
We deployed a fix at 12:35:41 UTC. Attachments are once again available for download.
INVESTIGATING
about 11 hours ago - at 10/22/2025 01:10PM
We are currently investigating an issue where attachments to Incidents in WithSecure Elements MDR and EDR can not be downloaded in regions outside of Europe. WithSecure Countercept is not affected.
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