Outage in WithSecure

Contact Support form not working

Resolved Major

February 23, 2026 - Started 14 days ago - Lasted about 6 hours
Official incident page

Incident Report

We are investigating an issue with our "contact support" webform. Submissions do not reach our ticketing system and no error message is displayed. While we investigate the issue, we ask Partners to submit support requests through Partner Portal. Eligible customers can submit support requests through eService portal. In urgent matters, please give us a call. Our contact numbers and opening hours are listed here: https://support.withsecure.com/en/support/contact-support/call-support

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Latest Updates ( sorted recent to last )

RESOLVED 13 days ago - at 02/24/2026 10:08AM

This incident has been resolved.

MONITORING 14 days ago - at 02/24/2026 04:19AM

A fix has been deployed. We are monitoring this issue.

INVESTIGATING 14 days ago - at 02/24/2026 03:56AM

We are investigating an issue with our "contact support" webform.
Submissions do not reach our ticketing system and no error message is displayed.
While we investigate the issue, we ask Partners to submit support requests through Partner Portal.
Eligible customers can submit support requests through eService portal.
In urgent matters, please give us a call.
Our contact numbers and opening hours are listed here: https://support.withsecure.com/en/support/contact-support/call-support

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